Professional Account Services & FAQ
Access professional account services and FAQs for quick solutions and clarity
- Changes to Medical Report Access for Pros
- How to add a client (Refer or Register a client)
- Pharmacogenomics (PGx) FAQ
- Carrier Status FAQ
- How to create your client's Action Plan
- Bulk DNA kit orders (Pro Connect)
- How to register DNA kits for clients (Pro Connect only)
- About the PGx Test, Warnings & Limitations
- How to add notes to a client's profile
- How to share your Practitioner Referral Link without automatically connecting to client accounts
- How to white label reports
- How to look up an order
- Which referral method should I use?
- Generating a PDF of lab results
- Messaging connected clients through SelfDecode
- How can I share results with Created client accounts?
- My former client wants their own account
- How to order Medical or Longevity Screener Reports for a client
- How to order the Pharmacogenomics Report for your client
- How to request your client's pre-paid return label (Non-US clients only)