Managing Connected Client Subscriptions
The Subscriptions tab lets you view and manage your clients' membership statuses in one place: track renewal and expiry dates, toggle auto-renewal, renew on a client's behalf, or cancel access.
What You Can Do
From the Subscriptions tab, you can:
- View renewal and expiry dates for all clients at a glance
- See which clients have expired subscriptions that need attention
- Enable or disable auto-renewal on a client's subscription
- Renew a client's subscription on their behalf
- Cancel a client's subscription if they no longer need access
How to Access Client Subscriptions
- Log in and go to your My Clients page.
- Click the Subscriptions tab.
You'll see an overview of all your clients' subscription statuses, including any that are expired or coming up for renewal.
How to Renew a Client's Subscription on Their Behalf
If a client's subscription has expired or is about to, renew it for them:
- Find the client on the Subscriptions tab.
- Click the dropdown menu next to Client Renews.
- Select Renew for Client.
The renewal is processed using your payment method on file, and your client's access is restored immediately.
Common Scenarios
Subscription expiring soon: You'll see the upcoming renewal date on the Subscriptions tab. Let it auto-renew (if enabled) or renew it manually.
Subscription already expired: The client appears in your expired list. Select Renew for Client from the dropdown to restore access, or have them log in and renew their own plan.
Client manages their own renewal: A Connected Client (a client who manages their own SelfDecode account) handles their own renewal. You can still see their subscription status from your dashboard.
You want to cancel a client's subscription: The client must cancel from within their own account, on their My Account page, following these instructions. This prevents future charges, and their access remains active until the end of the current billing period.
🙋 Need Help?
For questions about a specific client's subscription, reach out at support@promicsedge.com or use the chat bubble in your account.