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DNA Testing Processes & Shipping

Comprehensive resources to navigate DNA testing processes and shipping with ease

  • Is the DNA test a saliva sample or cheek swab?
  • Do you ship to my country?
  • How much does shipping cost?
  • I can't register my kit
  • How to ship your kit back to us
  • How to request your pre-paid return label (Non-US Customers only)
  • List of countries ineligible for prepaid return labels
  • How to collect your DNA sample
  • Do I need to refrigerate my DNA sample?
  • Can a child undergo a DNA test?
  • Can you ship kits together?
  • I forgot to register my kit
  • How to Ship Your DNA Kit Back from the US
  • What happens if I order a kit outside the US and it gets stuck at customs?
  • How to Ship Your DNA Kit from Australia
  • How to Ship Your DNA Kit from Mexico
  • How can I check the status of my DNA sample?
  • Relocation of our Denmark DNA Testing Laboratory

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