Professional Account Services & FAQ
Access professional account services and FAQs for quick solutions and clarity
- Pro Connect FAQ
- How to use SelfDecode in your business
- How to add yourself as a client
- Created Clients vs. Connected Clients
- How to add a client (Refer or Register a client)
- When I register a client, who pays for the renewal fee?
- Which referral method should I use?
- How to download your client's raw DNA file
- How can I share results with Created client accounts?
- Bulk DNA kit orders (Pro Connect)
- Bulk DNA kit orders (Paid Pro)
- How to register DNA kits for clients (Pro Connect only)
- Where can I learn more about genetics?
- How to download PDFs of client results
- Generating a PDF of lab results
- How to share your Practitioner Referral Link without automatically connecting to client accounts
- How to look up an order
- Affiliate Program
- How to add notes to a client's profile
- How to create a gene pack