How to share results with Created Clients

Created clients don't have access to the app, so they only see the results you choose to share with them by downloading and sharing PDF reports.

However, you have the option to connect with your Created Client and set them up with their own account. To do so, just select Connect to the right of their name on your My Clients page, and they'll be sent an invitation to create their own password and log in.

If you connect and share results with your client, ownership of their account and subscription will transfer to them. The client will then need to pay a renewal fee ($120) to maintain access to their results when the subscription expires.

The subscription's creation date begins when you create a client on your account, not the date that access is shared with the client. This means that if you connect with your client before one year from the creation date, they'll have time to access the results before the account expires. If you connect with your client after one year, they will need to renew their subscription before gaining access to the results.

As a provider, you will retain access to your client’s results indefinitely, unless you transfer the ownership to them. In that case, your client will be responsible for paying the renewal fee to maintain access.

If you don't see the "Connect" option next to your clients' names, please email support@selfdecode.com and we will assist you.