How can I share results with Created client accounts?

Please note: This article only applies to practitioners who are subscribed to our older practitioner model, where an annual subscription fee is paid, and client credits are used to add a client account.

Do you want to share DNA results with them via SelfDecode but don't know how to do so?

The ability to share results via SelfDecode is unavailable on your subscription model. The only method of sharing reports is by downloading PDF reports.

Because of frequent requests from practitioners asking how they can share the results through the platform, we're enabling practitioners to share their results by converting their clients from Created client accounts into Connected accounts.

There's a conversion fee of $199 per client.

After the client profile has been converted, there will be a $120 fee to maintain access to the account after the first year.

It's important to note that the client is responsible for paying the renewal fee. If the client decides not to continue access to the account after the first year, the practitioner will also lose access to the results.

Rest assured, your client's results can be downloaded and stored on your personal computer even if they choose not to maintain access to the results.

If you would like to convert your clients from Created client accounts into Connected accounts, please email support@selfdecode.com and we will assist you.

Have you heard about our new practitioner subscription model, Pro Connect? It's now free for practitioners to sign up - no annual subscription fee! You can start referring clients to order a DNA test and receive personalized health reports and recommendations on SelfDecode right away.

If you're interested in transferring to our new practitioner model, let us know at support@selfdecode.com and we'll take care of the rest.