Account & DNA File Management
Streamline your account management with our concise guides for efficiency
- How to change the name on your account
- How to change the email address on your account
- How to change or reset your password
- How to change the payment method on file
- How to cancel your subscription​
- Account inactive? Here's what to do.
- How to download your raw DNA file from SelfDecode
- How to open your raw DNA file
- How to clear your cache and cookies
- My SelfDecode DNA file doesn't work with another service
- Can I upload another DNA file to my account?
- What payment methods do you accept?
- Do you offer telephone support?
- Why do I see more SNPs on my SelfDecode account than in my downloaded DNA file?