My Account & DNA Files
Streamline your account management with our concise guides for efficiency
- How to change the name on your account
- How to change the email address on your account
- How to change or reset your password
- How to change the payment method on file
- How to Cancel Your SelfDecode Subscription
- Trouble logging in? Here's what to do.
- How to Download Your Raw DNA File from SelfDecode
- How to open your raw DNA file
- My SelfDecode DNA file doesn't work with another service
- Can I upload another DNA file to my account?
- What payment methods do you accept?
- How to Get Customer Support from SelfDecode
- Why do I see more SNPs on my SelfDecode account than in my downloaded DNA file?
- What DNA file did I upload?
- How to update your personal details
- How to enable multi-factor authentication
- Can I Sign Up or Log In with My Google Account?
- Trouble Downloading Your Report? Here's What to Check