Troubleshooting
- I can't register my DNA kit
- How to open a private or incognito browser window
- How to open your raw DNA file
- How to clear your cache and cookies
- Trouble logging in? Here's what to do.
- My SelfDecode DNA file doesn't work with another service
- Having Trouble with the Website or Checkout?
- Trouble Downloading Your Report? Here's What to Check
- Troubleshooting Navigation Issues on Mobile