Troubleshooting & Errors
Fix login issues, upload errors, and other technical problems.
- Why aren't my reports generating?
- Kit Registration Issues
- How to open a private or incognito browser window
- How to open your raw DNA file
- Trouble logging in? Here's what to do.
- How to clear your cache and cookies
- My SelfDecode DNA file doesn't work with another service
- Having Trouble with the Website or Checkout?
- Trouble Downloading Your Report? Here's What to Check
- Troubleshooting Navigation Issues on Mobile