Do you offer telephone support?
At SelfDecode, our primary mode of support is via email. We understand that some customers may prefer phone support, but we’ve found that focusing on email allows us to provide the highest quality assistance in the most efficient way possible.
Why Email Support?
- Detailed & Accurate Responses – Email allows us to give well-researched, precise answers tailored to your needs.
- Helpful Resources – We can easily include links to help articles, screenshots, and step-by-step workflows, so you have all the information you need in one place.
- Reference Anytime – Unlike a phone call, you can refer back to our emails at any time, making it easier to follow instructions and troubleshoot issues.
- Faster Resolution – By keeping support online, we can streamline our responses and ensure that the right team members address your inquiry.
Need Help? Here Are Some Useful Resources:
- Getting Started with SelfDecode - Choose a plan that works for you!
- Navigating Your SelfDecode Account – Learn how to use all of SelfDecode’s features.
- Managing Your Account Settings – Update your personal details, subscription, and preferences.
- What Is SelfDecode? – How we analyze your DNA and provide personalized health insights.
- Frequently Asked Questions – Get quick answers to common inquiries.
If you have any questions or need assistance, please reach out to us at support@selfdecode.com and our team will be happy to help!