Customer Support from SelfDecode

SelfDecode offers fast, human support plus helpful self-service options so you can get answers quickly. Email support@selfdecode.com for account-specific help, or use the in-app AI help bubble for quick navigation questions.

Instant Answers

Click the blue Help bubble in the bottom-right corner of your screen and select Quick Help with AI for instant guidance on:

  • Navigating your SelfDecode account
  • Understanding features and reports
  • Step-by-step instructions for common tasks

Important: Medical Questions and Results

The Instant Answers help bubble is great for site navigation, account questions, and product features — but it can't answer medical questions or interpret your genetic results.

For personalized health guidance about your DNA results, use AI Hyperintelligence. It gives you evidence-based insights tailored to your genetics, right there in your account.

Learn more about AI Hyperintelligence

When to Email Support

For questions that need personalized attention — such as billing issues, shipping requests, subscription changes, or account-specific concerns — email is your best option:

Email: support@selfdecode.com

Our team provides detailed, carefully researched responses tailored to your situation.

Why Email Works Best for Your Needs

  • Detailed & accurate responses — well-researched, precise answers tailored to your specific situation.
  • Helpful resources — we can include links to help articles, screenshots, and step-by-step guides so everything is in one place.
  • Reference anytime — unlike a phone call, you can revisit our emails whenever you need to.
  • Faster resolution — email keeps support organized and routes your question to the right team members.

Important Notes

  • We do not offer phone support.
  • The AI help bubble is best for general questions, site navigation, and product guidance.
  • Email is best for account-specific or billing questions.

Need Help? Useful Resources

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