How to Get Customer Support from SelfDecode
SelfDecode offers fast, human support plus helpful self-service options so you get answers quickly and easily.
Quick Help with AI
Click the blue Help bubble in the bottom-right corner of your screen and select Quick Help with AI for instant guidance on:
- Navigating your SelfDecode account
- Understanding features and reports
- Step-by-step instructions for common tasks
Important: Medical Questions and Results
The AI help bubble works great for site navigation, account questions, and product features — but cannot answer medical questions or interpret your genetic results.
For personalized health guidance about your DNA results, use DecodyGPT, our built-in AI health coach. It provides evidence-based insights tailored to your genetics.
When to Email Support
For questions needing personalized attention — such as billing, subscription changes, or account-specific concerns — email is your best option:
Email: support@selfdecode.com
Our team provides detailed, carefully researched responses tailored to your situation.
Why Email Works Best for Your Needs
- Detailed & Accurate Responses – We provide well-researched, precise answers tailored to your specific situation.
- Helpful Resources – We can include links to help articles, screenshots, and step-by-step guides so you have everything in one place.
- Reference Anytime – Unlike a phone call, you can refer back to our emails whenever you need to, making it easier to follow instructions and troubleshoot.
- Faster Resolution – Email keeps support organized and ensures the right team members address your inquiry.
Important Notes
- We do not offer phone support.
- The AI help bubble is best for general questions, site navigation, and product guidance.
- Email is best for account-specific or billing questions.
Need Help? Useful Resources
- Getting Started with SelfDecode – Choose a plan that works for you
- Navigating Your SelfDecode Account – Learn how to use all of SelfDecode's features
- Managing Your Account Settings – Update your personal details, subscription, and preferences
- What Is SelfDecode? – How we analyze your DNA and provide personalized health insights
- Frequently Asked Questions – Get quick answers to common inquiries