My SelfDecode DNA file doesn't work with another service

We are sorry to hear that you are having problems uploading your SelfDecode DNA file to another platform!

For our user's sake, we provide your raw DNA data in the same format that 23andMe uses, so it should be compatible with many other services. Of course, we cannot guarantee that our files will be compatible with every other service, as there are varying requirements out there and we can't accommodate them all. 

Your DNA file may be failing on another platform because of the header. You can try one of 2 things:

• add # 23andme  as the first line of the file
• remove every header line except # rsid chromosome position genotype

If this does not work, we would suggest reaching out to that company's customer support team to see why they are not accepting the file, and they should be able to assist you.