Trouble logging in? Here's what to do.

If you're having trouble logging in to SelfDecode, don't worry—most login issues are quick to fix. Here's how to resolve the most common ones.

"Account Inactive: This account is inactive"

If you see this message and can't log in, email our support team at support@selfdecode.com. We'll review your account and help you regain access as quickly as possible.

"Wrong Username or Password" or "Your account doesn't exist"

If you know you have an active SelfDecode account but keep seeing this error, first double-check where you're logging in. Make sure you're logging in at:

https://selfdecode.com/app/dashboard-v2/

You might be trying to log in through our Report Shop, which is a separate part of the site and uses different access credentials.

Still Having Issues?

If you're logging in at the correct link and still see errors, contact our support team at support@selfdecode.com.

Please include:

• The email address you use to log in
• A screenshot of the error message, if possible

We're happy to help get you back into your account.