Trouble logging in? Here's what to do.
If you’re seeing one of the messages below when trying to log in, use the matching section to find the solution.
'Account Inactive: This account is inactive':
We’re sorry you’re running into this—don’t worry, we can help.
If you see this message and can’t log in, please email our support team at:
We’ll review your account and help you regain access as quickly as possible.
'Wrong Username or Password':
If you know you have an active SelfDecode account but are receiving a “Wrong username or password” message, please double-check where you’re logging in.
Make sure you’re logging in here:
👉 https://selfdecode.com/app/dashboard-v2/
It’s possible you’re trying to log in through our Report Shop, which is a different part of the site and uses separate access.
Still Having Issues?
If you’re logging in at the correct link and continue to see errors, please contact our support team:
📩 support@selfdecode.com
Include:
- The email address you use to log in
- A screenshot of the error message (if possible)
We’re happy to help get you back into your account.