How to register DNA kits for clients

Client Kit Registration

When drop shipping a kit directly to your client at their shipping address, please encourage them to register their DNA kit. This will help ensure that all shipment information matches up, and they received the right DNA kit.

Here is the DNA kit registration process:

1. Your client will receive their DNA kit in the mail.

2. Your client should follow the instructions on their DNA kit and visit https://selfdecode.com/app/register/

3. Your client will enter the barcode on the sample collection tube and continue the registration form.

4. Results will automatically be uploaded to your professional account once they are ready.

Registering Bulk Order DNA Kits

If you bulk order DNA kits and give them out to clients, you are responsible for registering each kit on their behalf.

Pro Tip: Keep a spreadsheet or document with each client's name, DNA kit barcode, and return tracking number.

Add a Client on the My Clients page:

Enter the barcode of the kit you're trying to register into the entry field on the checkout page:

If distributing kits from SelfDecode's warehouse, select "Want to use a DNA Test Kit from your office?", and enter the barcode:

Important Note: For kits distributed from the Pro's office, clients cannot register the kits themselves. They will be directed to contact their healthcare professional for assistance.

*Please make note of the barcode on the sample tube and register their sample before or at the time of giving the kit to your client. If your client submits their sample to our lab and the barcode is not recorded, we will have no way of identifying your clients' sample and they will need to purchase a new DNA kit.

*Please make note of the return tracking number on the label you give that client. Our Customer Support team has no way to know which return label was used for each sample. In the event that there is a courier delay, the tracking number is very important in order for us to assist you.