How to register DNA kits for clients (Paid Pro)

Client Kit Registration

When drop shipping a kit directly to your client at their shipping address, please encourage them to register their DNA kit. This will help ensure that all shipment information matches up, and they received the right DNA kit.

Here is the DNA kit registration process:

1. Your client will receive their DNA kit in the mail.

2. Your client should follow the instructions on their DNA kit and visit https://selfdecode.com/app/register/

3. Your client will enter the barcode on the sample collection tube and continue the registration form.

4. Results will automatically be uploaded to your professional account once they are ready.

Registering Bulk Order DNA Kits

If you bulk order DNA kits and give them out to clients, you are responsible for registering each kit on their behalf.

Pro Tip: Keep a spreadsheet or document with each client's name, DNA kit barcode, and return tracking number.

Registering a bulk ordered kit for an Existing Client

("Existing client" refers to a client whose name is already on your My Clients page. This means you have already created their profile on your account.)

Click the arrow beside the word Missing, next to the client's name. A drop down menu will appear:

Select Register DNA Kit.

Enter their barcode and click Register:

Your client's DNA kit is now registered. Their results will appear on your dashboard when they are available! We will also email you to let you know our analysis is complete for that client.

Registering a bulk ordered kit for a New Client

("New Client" refers to a client whose name is not on your My Clients page yet. This means their profile has not been created yet.)

On your My Clients page, select Add Client:

Create a profile for your client by filling out the required information and select Create Client. Please note that only fields marked with an asterisk are mandatory.

Click Register DNA Kit:

Enter their barcode and click Register

Your client's DNA kit is now registered. Their results will appear on your dashboard when they are available! We will also email you to let you know our analysis is complete for that client.

If you run into any issues with registering a kit, please email support@selfdecode.com. It's better to email us because if the kit is sent in without being registered, we have no way of knowing who the sample belongs to and your client will not get their results.

*Please make note of the barcode on the sample tube and register their sample before or at the time of giving the kit to your client. If your client submits their sample to our lab and the barcode is not recorded, we will have no way of identifying your clients' sample and they will need to purchase a new DNA kit.

*Please make note of the return tracking number on the label you give that client. Our Customer Support team has no way to know which return label was used for each sample. In the event that there is a courier delay, the tracking number is very important in order for us to assist you.