How to register DNA kits for clients

DNA kit registration is handled differently depending on how the kit was ordered.

📦 Kits Shipped Directly to Clients (Drop Shipping)

If a DNA kit is shipped directly from SelfDecode to a client’s address, the kit is automatically pre-registered.

✅ No action is required—the client does not need to register the kit.

✅ If the client tries to register, they will see a success message confirming that their kit is ready for use.

🏥 Kits Provided by a Pro (In-Office Distribution)

If a practitioner orders kits to be delivered to their office and distributes them to clients, the practitioner is responsible for registering each kit before providing it to the client.

✅ Pros must register the DNA kit under their client’s account before the client can submit their sample.

✅ If a client attempts to register the kit themselves, they will see an error message instructing them to provide their sample ID to their practitioner for registration.

By following these processes, you’ll ensure a smooth experience for both you and your clients.

Registering Bulk Order DNA Kits

These are instructions for kits provided by a pro (in-office distribution).

If you bulk order DNA kits and give them out to clients, you are responsible for registering each kit on their behalf.

Pro Tip: Keep a spreadsheet with each client's name, DNA kit barcode, and return tracking number.

Add a Client on the My Clients page:

Enter the barcode of the kit you're trying to register into the entry field on the checkout page:

If distributing kits from SelfDecode's warehouse, select "Want to use a DNA Test Kit from your office?", and enter the barcode:

Important Note: For kits distributed from the Pro's office, clients cannot register the kits themselves. They will be directed to contact their healthcare professional for assistance.

*Please make note of the barcode on the sample tube and register their sample before or at the time of giving the kit to your client. If your client submits their sample to our lab and the barcode is not recorded, we will have no way of identifying your clients' sample and they will need to purchase a new DNA kit.

*Please make note of the return tracking number on the label you give that client. Our Customer Support team has no way to know which return label was used for each sample. In the event that there is a courier delay, the tracking number is very important in order for us to assist you.