Created Clients vs. Connected Clients

There are two types of client profiles on SelfDecode Pro — we'll explain the difference below:  

Created Client

  • Client credits are used to create a Created Client profile on the pro account.
  • DNA results cannot be shared with a Created Client via SelfDecode; results can be shared only via PDF reports, which must be shared externally.

Connected Client

  • When you pay on behalf of a client using the Register A Client method, or when a client orders through your unique referral link, those profiles become Connected Client accounts. This means the client has access to their own SelfDecode account.
  • DNA reports, Action Plans, and more can easily be shared from within the professional account, via SelfDecode.

Created Client vs. Connected Client


 Created Client Connected Client
How Do I Add The Client? Purchase and redeem client credits
  • Pay & register for the client
  • Client orders from referral link
Access Clients do not have access to the results digitally. Results can be shared via PDF reports only. Both you and the client will have digital access to the results.
Adding Lab Results You will be responsible for uploading lab test results. You or your client may add the lab test results.
Type of client  Suited for clients who may feel overwhelmed by 650+ reports, and/or need more guidance in understanding their results. Suited for clients that are more autonomous. They want to explore reports themselves while receiving your guidance.
Private Messaging / File Sharing Not available. Reports can be shared with your clients in the form of downloaded PDFs. You can securely message and share files with your clients within SelfDecode.

Book a 1:1 demo call for a live demonstration on how to make your first Client Connection.

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