Medical Reports FAQ

Please note, we are unable to perform consultations for individuals under the age of 18.

What topics are covered in the Medical Reports? Will you add more topics?

You can see a list of topics covered here or by visiting this page within your SelfDecode account.

We will add more reports over time. You will not need to purchase new reports that are added once you've purchased initial access.

Why do I have to pay for the Medical Reports?

By charging for select products, we're able to focus on features that are most valuable to our customers and prioritize innovation. This allows us to deliver the best possible experience and continually enhance our platform.

Additionally, it enables us to maintain a lower subscription cost for those who may not be interested in these specific reports. We offer a standard base subscription type tailored to the average customer, with the option to add on other health optimization tools and features as desired. This approach allows for a more customizable experience, ensuring that everyone can find value in our offerings.

I am a medical professional. Can you unlock the Medical Reports for me?

Yes, because the Medical Reports are a separate product not included in any subscription. Please contact our Customer Support team to discuss our professional subscription options.

Are these reports considered a covered service under my health insurance benefits?

Our Medical Reports are not a covered service as we are a consumer DNA testing company. We do not work with insurance.

Note: You don't need to complete a consultation to access your reports; they will automatically be unlocked at the time of purchase. We encourage you to explore our "How This Works" section for a comprehensive guide to understanding your reports, along with valuable tips on interpretation.

No-show/cancellation policy

Please email our staff at if you are running late, cannot make your appointment, or need to reschedule at least 24 hours in advance of your appointment.

If 24 hours notice is not given, a partial fee (50% of your consultation price) will be charged.

You may reschedule a session a maximum of twice. Attempting to reschedule a third time will result in a loss of the appointment.

A "no show" is someone who misses an appointment without canceling it at least 24 hours in advance.

  • After 15 minutes, if you are not present at your appointment, you are considered a "no-show".
  • The 1st "no show" instance prompts a reschedule of the appointment.
  • The 2nd "no show" instance results in a loss of the visit with no full or partial refunds.
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