DNA kit stuck at Customs?

If your DNA kit is held at customs, don't worry—these delays are usually temporary and easy to resolve. International shipments can occasionally be held due to local import regulations, and we're here to help you get your kit moving again.

Why a Kit Might Be Held

A shipment may be delayed if customs requires:

• A manufacturer's declaration
• A commercial invoice
• Additional import documentation
• Payment of duties or taxes

What You Can Do

1. Check your tracking information for any customs-related updates or instructions.
2. If customs requests documentation—or if you're unsure what's needed—contact our support team. We're happy to help.

When you reach out, it helps to include:

• Your tracking number
• Your country of delivery
• Any message or notice you received from customs

Email us at support@selfdecode.com.

Duties, Taxes, and Fees

If your local customs authority charges import duties, taxes, or handling fees, these costs are the customer's responsibility and must be paid before the package can be released.

Additional Tips

• Customs delays vary in length depending on the country and time of year.
• Holidays or high shipping volume can extend processing times.
• In most cases, once the requested information or payment is provided, the shipment is released without further issues.

If you have any questions or concerns along the way, please don't hesitate to reach out to support@selfdecode.com—we're here to guide you through the process.