What if my kit gets stuck at customs?
What If My DNA Kit Gets Stuck at Customs?
In some cases, international DNA kit shipments may be temporarily held at customs due to local import regulations. While this doesn’t happen often, it can occasionally occur depending on your country.
Why a Kit Might Be Held
A shipment may be delayed if customs requires:
- A manufacturer’s declaration
- A commercial invoice
- Additional import documentation
- Payment of duties or taxes
What You Can Do
- Check your tracking information for any customs-related updates or instructions.
- If customs requests documentation—or if you’re unsure what’s needed—please contact our support team. We’re happy to help.
📩 Email: support@selfdecode.com
When reaching out, it’s helpful to include:
- Your tracking number
- Your country of delivery
- Any message or notice you received from customs
Duties, Taxes, & Fees
If your local customs authority assesses import duties, taxes, or handling fees, these costs are the responsibility of the customer and must be paid before the package can be released.
Additional Tips
- Customs delays can vary in length depending on the country and time of year.
- Holidays or high shipping volume may extend processing times.
- In most cases, once the requested information or payment is provided, the shipment is released without further issues.
If you have any questions or concerns at any point, please don’t hesitate to reach out [support@selfdecode.com] —we’re here to help guide you through the process.