How to Request Your Pre-Paid Return Label (Non-US Customers Only)
⚠️ For Non-US Customers Only
These instructions are for customers outside the United States. If your kit was shipped to a US address, follow the U.S. return instructions instead.
How to Return Your DNA Kit from Outside the US
Step 1: Register Your DNA Kit
Before returning your kit, register it using the QR code included in your package or visit the registration page directly:
Follow the on-screen prompts to complete registration.
If you have any problems with registering your kit, please email a picture of your barcode to support@selfdecode.com and we will assist you.
Step 2: Request Your Pre-Paid Return Label
Once registered, request your return label:
- Go to the Request Return Label page
- Confirm your return shipping address
- Submit your request
You'll receive your pre-paid return label by email within 3–5 business days.
Concerned about your sample expiring? Please see: Do I need to refrigerate my DNA sample?
Restricted Countries
Some regions don't currently have pre-paid return label service. Check the full list of restricted countries.
If your country isn't supported, you can still return your kit using your own shipping method. The lab's address is available in the same article.
Need Help?
Email us at support@selfdecode.com with any questions about your return.
Explore More of Your Health Profile
Ready for deeper insights? The Ultimate Bundle includes premium reports you haven't unlocked yet, all at a special bundle price:
Purchase from your dashboard. Email support@selfdecode.com for sample reports or questions!
Get Help Understanding Your Results
Meet Decody, your AI health coach. Decody is your personal guide to understanding your DNA results in simple, clear language tailored to your health data. Ask Decody anything—from interpreting your reports to exploring new health insights. Learn more about Decody.