How to Request Your Pre-Paid Return Label (Non-US Customers Only)

⚠️ These instructions are only for customers located outside of the United States.

If your kit was shipped to a U.S. address, please follow U.S. return instructions instead.

How to Register and Return Your DNA Kit if You're Not in the United States

Step 1: Register Your DNA Kit

Before returning your kit, make sure it is registered.

Scan the QR code included in your kit, or visit the registration page directly:

➡️ SelfDecode Kit Registration: https://selfdecode.com/en/instructions/

Follow the on-screen instructions to complete registration.

Step 2: Request Your Pre-Paid Return Label

Once your kit is registered:

Go to the Request Return Label page: https://selfdecode.com/app/request-return-label/
Confirm your return shipping address
Submit your request

You will receive your prepaid return label by email within 3–5 business days.

Important Information About Your Sample

While waiting for your return label, you do not need to worry about sample stability.

Your DNA sample remains viable at room temperature for at least 15 years, so you have plenty of time to ship it.

Restricted Countries

We are currently unable to provide prepaid return labels in certain regions.

To check whether your country is eligible, view the full list here.

If your country is not supported, you can still return your kit using your own shipping method. Find our address here.

Need help?

💌 You can reach us at support@selfdecode.com.

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Purchase right from your dashboard.

Email support@selfdecode.com for sample reports or questions! 🚀

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