How to request your pre-paid return label (Non-US Customers only)
Please note, these instructions are ONLY for customers located outside of the USA.
If your kit was shipped to an address in the US, please see these instructions for returning your kit.
How to Register and Return Your DNA Kit
Step 1: Register Your DNA Kit
Before returning your kit, ensure you've registered it by scanning the QR code included with your kit. Visit SelfDecode Kit Registration and follow the instructions to complete the registration.
Step 2: Request Your Pre-Paid Return Label
Once registered, you can easily request your pre-paid return label online. Simply confirm your shipping information on the Request Return Label page, and we will email your label to you within 3-5 business days.
Important Information About Your Sample
While you wait for your return label, there’s no need to worry about your DNA sample's viability. It remains stable at room temperature for at least 6-8 weeks, giving you plenty of time to ship it back.
Please be aware that we are unable to provide return labels for certain countries at this time. For a complete list, click here.