SelfDecode Shipping, Returns & Delivery Guide

This guide covers everything you need to know about shipping, returning, and tracking your SelfDecode DNA kit — no matter where you are in the world. Return your kit to the address for your region, and choose tracked shipping whenever you arrange your own courier.

Where we ship

SelfDecode ships DNA kits to most countries and territories worldwide. A few countries are restricted due to customs or government regulations. View the full list of countries we cannot ship to.

Even if we can't ship a DNA kit to your location, you can still use SelfDecode by uploading a raw DNA file from another provider (for example, 23andMe, Ancestry, or MyHeritage).

Shipping costs & delivery times

Find current shipping costs here.

Most kits arrive within about two weeks after dispatch, though delivery times can't be guaranteed. Current shipping rates are listed in the guide linked above.

Which courier will deliver my kit?

• United States: usually FedEx 2-Day
• International: usually DHL

Your shipping confirmation email will include your exact courier and tracking information.

How to return your DNA kit

Step-by-step return instructions

1. Collect your DNA sample following your kit's specific instructions.
2. Place the sample in the clear plastic bag (or biohazard bag, depending on your kit type).
3. Put the sealed bag into the SelfDecode kit box.
4. Place the box into the return envelope and seal it securely.
5. Check your return label for courier instructions (USPS, UPS, or local post office).
6. Drop off your kit or schedule a pickup with the courier listed on your label.

If you don't have a return envelope, any standard box or padded envelope from your local courier will work.

Tip: Choose tracked shipping if you're arranging your own return, and keep your tracking number until your results arrive.

Return addresses by region

Check your kit type first, then your location. Sending your kit to the wrong lab may delay your results.

Any WGS Kit, Any Country

All Whole Genome Scanning (WGS) kits must be returned to our US lab in Houston, Texas, no matter where you live:

Clinical Accessioning

1445 N Loop W, Suite 820

Houston, TX 77008

Tel: +1 (713) 474-2401

All Other Kits

United States or Mexico — return your kit to our US lab in Houston, Texas:

Clinical Accessioning

1445 N Loop W, Suite 820

Houston, TX 77008

Tel: +1 (713) 474-2401

Any country in the European Union — return your kit to our Denmark lab:

Eurofins Genomics Europe Genotyping A/S

Attn: Caecilie Martina Mink

Smedeskovvej 55

8464 Galten

Denmark

Tel: +45 26864360

Everywhere else in the world — return your kit to our UK receiving hub:

Eurofins Genomics Europe

Jenan Alhasabi

Units 2 & 3, Java Park

Bradbourne Drive, Tilbrook

Milton Keynes MK7 8AT

UK

Tel: +44 07552584125

Quick reference

Return labels

US customers

Your kit includes a prepaid USPS return label. Use it to return your kit through the post office. Don't use UPS unless your label specifically says UPS.

You can schedule a USPS pickup or drop the kit off at your local post office.

International customers

Most international customers can request a prepaid return label. Request your return label here — it will be emailed to you within 1-3 business days.

If you received a prepaid return label inside your kit, use that one instead.

Your DNA sample won't expire while you wait for your return label. Samples remain viable for up to 15 years.

Countries not eligible for prepaid return labels

Some countries aren't eligible for prepaid return labels. If you're in one of these locations, you'll need to arrange and pay for your own return shipping. Check the current list of ineligible countries here.

Important return rules

• Always use tracked shipping if you're arranging your own courier.
• Keep your tracking number until you receive your results.
• We do not accept COD (cash on delivery) shipments — they'll be rejected and returned to sender.
• If customs requests additional documentation, our team can supply it.
• Kit weight: approximately 92 grams.
• UPS, FedEx, and DHL are all reliable courier options for self-arranged returns. Some customers have also used Aramex successfully.

Tip: If you're unsure about any step, our team can walk you through it.

Country-specific notes

Australia

It typically takes 10–15 business days for your outbound kit to arrive. Your prepaid return label will be addressed to our UK receiving hub (Milton Keynes). Request your return label after collecting your sample — it will arrive by email within 1-3 business days.

Mexico

Prepaid return labels aren't available. Arrange your own return shipping to the US lab address listed above, and choose tracked shipping through a reliable courier.

India

Please see our special India ordering instructions.

Family orders — multiple kits

If you'd like multiple kits shipped together, purchase a Family Plan. Orders placed separately can't be combined, because fulfillment is automated.

Quick return summary

Return your kit to the correct address based on your kit type and location:

• Any WGS kit, any country → return to the United States
• United States or Mexico kits → return to the United States
• Any country in the European Union → return to Denmark
• Any other country in the world → return to the United Kingdom
• If your kit was shipped to you in the US, you must return it to the US lab

Explore your results

Once your results are ready, you can access a wide range of premium reports. Visit your dashboard to learn more. Our team is happy to answer any questions about your results.