How to ship your kit back to us
*Please read this before shipping your DNA sample back to us.*
Shipping from Australia? Click here
Shipping from Israel? Click here
Shipping from the UK? Click here
Shipping from the US? Click here
For US orders
We will include the return shipping materials that you will need to return your DNA sample to our lab.
Non-US orders
If you are not located within the US, your return label will be emailed to you after the kit has been delivered. If you have received your kit, but you haven't received your return label yet, please email us at support@selfdecode.com and we will generate your label for you.
- Some countries are not eligible for a prepaid return label. Please see the most current list here.
Here are the steps to follow to ship your kit to our lab:
1. Once you have collected your sample, place your sample in the biohazard bag.
2. Put the biohazard bag containing the sample into the SelfDecode box.
- Place the entire kit box into the return envelope and seal it securely. If a return envelope was not included, feel free to use any standard box or envelope from a courier service of your choice.
4. Schedule a pickup or drop your sample off with the correct courier. See your return label for the correct courier (USPS, UPS, local post office, etc.). Please email support@selfdecode.com if you're not sure!
IMPORTANT: If you ordered your kit outside of the US, your kit will be returned to Denmark (for EU customers) or the UK (for non-EU customers). Please use the prepaid return label with the appropriate address on it.
Only orders placed within the US or LATAM will be returned to the United States.
Please make sure you are sending the sample back with the correct courier. It's better to email us to confirm the courier if you aren't sure to avoid having your sample lost in transit.
Links to Schedule Pick-Ups and Find Drop-Off Locations
For customers in the United States, schedule a USPS pickup here or drop the kit off at your local post office.
If your return label is from UPS, schedule a pickup here or drop your package off at a UPS location.
If your return label is designated for your local post office, we recommend reaching out to them directly with any questions regarding drop-off locations or other related inquiries. They can provide specific information about their services and nearest available drop-off points.
Additional Information
When purchasing your own label, we recommend that you select the tracking option offered by the courier. Please be sure to record your tracking number as well, and hold onto it until you receive your results.
If you want to use a different courier, you are welcome to purchase your own return label from them. Please email support@selfdecode.com to confirm the correct shipping address.
If the courier or customs requests any additional information or documentation from you, please email support@selfdecode.com and we will be happy to assist you.