SelfDecode Shipping, Returns & Delivery Guide
This guide explains where we ship, how shipping works, how to return your kit, and what to expect throughout the process.
How to Return Your DNA Kit
Returning from the United States
✔ Your kit includes a prepaid USPS return label.
✔ Return using USPS/your local post office
❌ Do NOT use UPS unless your label specifically says UPS
*Schedule a USPS pickup here or drop the kit off at your local post office.
Returning from Outside the United States
Most international customers can request a prepaid return label.
- Request your return label here
- Label arrives by email within 3–5 business days
- Your sample will not expire while waiting (samples remain viable up to 15 years)
Some countries are not eligible for prepaid labels — check the current list here.
If you received a prepaid label in your kit, use that one.
If unsure how to return your kit or you have any doubts at all about the process, please email support@selfdecode.com — we are here to help!
Our Shipping Addresses
Below are the shipping addresses we can receive DNA samples at based on your location. Please note it's very important to use the correct return address, as we use different types of kits in different countries.
United States or Mexico:
Clinical Accessioning 1445 N Loop W, Suite 820 Houston, TX 77008
European Union:
Eurofins Genomics Europe Genotyping A/S Attn: Caecilie Martina Mink Smedeskovvej 55 8464 Galten Denmark Tel: +45 26864360
Outside European Union (Canada, Australia, UAE):
Eurofins Genomics Europe, Jenan Alhasabi Units 2 & 3, Java Park Bradbourne Drive, Tilbrook Milton Keynes MK7 8AT UK (tel. +44 07552584125)
Brazil
Return address varies by kit type.
📧 Email support@selfdecode.com
Important Return Rules
- Choose tracked shipping if you arrange your own courier
- Keep your tracking number until results arrive
- Contact support if customs requests documentation
- We do not accept COD shipments (cash on delivery)
- COD packages will be rejected and returned to sender
- Kit weight = 92 grams
If unsure about any step, email us at support@selfdecode.com and we’ll guide you
Do you ship to my country?
Yes — SelfDecode ships worldwide, but some restrictions apply due to international regulations.
You can find a list of countries we do not ship to here.
🚫 Countries That Cannot Ship DNA Samples Back
Some governments prohibit exporting biological samples. If you live in one of these countries, you cannot send your DNA sample back:
Shipping not allowed at all:
- China
- Russia
- Belarus
- Kazakhstan
- Armenia
- Kyrgyzstan
- North Korea
- South Korea
- Afghanistan
- Any other country whose postal system does not accept biologics
⚠️ Countries That Require Special Permission
Some countries allow DNA sample shipments only with government or health authority approval, including:
- Brazil
- India
- Turkey
- Saudi Arabia
- UAE
- Iran
- Iraq
- South Africa
- Kenya
- Nigeria
- Ghana
- Other parts of Africa
Important: We do our best to keep country and shipping restriction lists up to date. However, international shipping regulations can change without notice. Because these rules are set by governments and postal authorities, SelfDecode cannot guarantee that shipments or returns will always be permitted in your location and is not responsible for restrictions imposed by local regulations.
If you are ordering from India, you must place your order by email:
📧 support@selfdecode.com
Shipping Costs
Shipping rates depend on:
- Your country
- Number of kits ordered
-
We charge exactly what the courier charges us — no markup.
✔ The most accurate shipping price is shown at checkout
✔ Prices may change over time
✔ Most kits arrive within ~2 weeks, but delivery dates cannot be guaranteed
Which Courier Will Deliver My Kit?
Courier depends on your location:
- United States: usually FedEx 2-Day outbound
- International: usually DHL
📩 Your shipping confirmation email will always list your exact courier.
Preparing Your Sample for Return: Step-by-Step Instructions
- Collect your sample following your specific kit instructions
- Place sample in clear plastic bag
- Put bag into kit box (optional, but provides added protection during transit)
- Place box into return envelope
- Seal securely
- Check your return label for USPS, UPS, or local post office instructions
- Drop off or schedule pickup with the correct courier listed on your label
If you don’t have a return envelope, any standard box or envelope is fine.
Family Orders - Multiple Kits
If you want multiple kits shipped together:
✔ Purchase a Family Plan or purchase a 3-kit bundle.
Orders placed separately cannot be combined because fulfilment is automated.
Quick Summary — where to return your kit:
- United States -> United States
- Mexico -> United States
- EU customers -> Denmark
- Non-EU customers (including Canada and Australia) -> United Kingdom
If your kit was shipped to you in the US, you must return the kit to the US lab.
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Email support@selfdecode.com for sample reports or questions! 🚀
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