SelfDecode Shipping & Returns Guide

Shipping Your DNA Kit

Where We Ship

SelfDecode ships worldwide, but some restrictions apply. You can find details here.

Shipping Costs

• Costs are based on your destination country and number of kits in your order.
• Couriers depend on your country: usually FedEx 2-Day for the US, DHL for most international orders.
• Shipping costs are passed exactly as charged by the courier.
• While most kits arrive within two weeks, delivery times are not guaranteed.
• See estimated pricing here (subject to change). The checkout cost is accurate.

Returning Your DNA Kit

US Orders

• Your kit includes a prepaid USPS (United States Post Office) return label — use this to return your kit via the post office.
• Do not use UPS unless specified on your label.
• Schedule a USPS pickup here or drop the kit off at your local post office. 

Non-US Orders

• Request your prepaid return label per these instructions when registering your kit.
• Some countries are not eligible for prepaid labels — check the current list here.
• If unsure how to return your kit, email support@selfdecode.com.
• If you received a prepaid return label in your kit, please use it.

How to Ship Your Kit Back

1. Collect your DNA sample per the instructions inside your kit. You can also find instructions on our website here.
2. Place the sample in the clear plastic bag.
3. Put the clear plastic bag into the SelfDecode box.
4. Place the box into the return envelope and seal securely.
   • If you don’t have a return envelope, any standard box or envelope from your courier works.
5. Schedule a pickup or drop your kit off with the correct courier.
   • Check your return label for USPS, UPS, or local post office instructions.
   • Email support@selfdecode.com if you’re unsure.

Our Shipping Address

Below are the shipping addresses we can receive DNA samples at based on your location.

If you are returning your sample from within the European Union (ex: Czechia, Estonia, Luxembourg, etc.), please return your kit to this address:

Eurofins Genomics Europe Genotyping A/S
Attn: Caecilie Martina Mink
Smedeskovvej 55
8464 Galten
Denmark
Tel: +45 26864360

If you are returning your sample from outside the European Union (ex: Canada, NZ, South Africa, UAE etc.), please return your kit to this address:

Eurofins Genomics Europe,
Jenan Alhasabi
Units 2 & 3, Java Park
Bradbourne Drive, Tilbrook
Milton Keynes MK7 8AT
UK
(tel. +44 07552584125)

If you are returning your sample from the United States or Mexico, please return your kit to this address:

Clinical Accessioning
1445 N Loop W, Suite 820
Houston, TX 77008

Family Orders

• Shipping multiple kits together may not always be possible due to automated distributor processes.
• Consider a Family Plan to combine shipping and save money.

Additional Tips

• Track your return shipment if using your own courier.
• Record the tracking number until you receive your results.
• If courier or customs requests additional documentation, contact support@selfdecode.com.
• Weight of kit & box: 92 grams

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Email support@selfdecode.com for sample reports or questions! 🚀

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