SelfDecode Shipping, Returns & Delivery Guide
This guide covers everything you need to know about shipping, returning, and tracking your SelfDecode DNA kit — no matter where you are in the world.
Where We Ship
SelfDecode ships DNA kits to most countries and territories worldwide. Some countries are restricted due to customs or government regulations. View the full list of countries we cannot ship to.
Even if we can't ship a DNA kit to your location, you can still use SelfDecode by uploading a raw DNA file from another provider (e.g., 23andMe, Ancestry, MyHeritage).
Shipping Costs & Delivery Times
Please find shipping costs here.
Most kits arrive within approximately two weeks after dispatch, but delivery times cannot be guaranteed. For current shipping rates, please visit our website or contact support@selfdecode.com.
Which courier will deliver my kit?
- United States: Usually FedEx 2-Day
- International: Usually DHL
Your shipping confirmation email will include your exact courier and tracking information.
How to Return Your DNA Kit
⚠️ IMPORTANT — Whole Genome Sequencing (WGS) Kits: If you purchased a WGS kit, it must be returned to our US lab regardless of where you are located. Follow the US return address below, even if you are an international customer.
Step-by-Step Return Instructions
- Collect your DNA sample following your kit's specific instructions.
- Place the sample in the clear plastic bag (or biohazard bag, depending on your kit type).
- Put the sealed bag into the SelfDecode kit box.
- Place the box into the return envelope and seal it securely.
- Check your return label for courier instructions (USPS, UPS, or local post office).
- Drop off your kit or schedule a pickup with the courier listed on your label.
If you don't have a return envelope, any standard box or padded envelope from your local courier will work.
Tip: Choose tracked shipping if arranging your own return. Keep your tracking number until your results arrive.
Return Addresses by Region
Use the correct return address for your location. Sending your kit to the wrong lab may delay your results.
United States, Mexico, or Any WGS Kit (Regardless of Location)
Clinical Accessioning 1445 N Loop W, Suite 820 Houston, TX 77008 Tel: +1 (713) 474-2401
European Union (e.g., Czechia, Estonia, Luxembourg, Denmark, etc.)
Eurofins Genomics Europe Genotyping A/S Attn: Caecilie Martina Mink Smedeskovvej 55 8464 Galten Denmark Tel: +45 26864360
Outside the EU (Canada, Australia, UK, Singapore, UAE, etc.)
Eurofins Genomics Europe Jenan Alhasabi Units 2 & 3, Java Park Bradbourne Drive, Tilbrook Milton Keynes MK7 8AT UK Tel: +44 07552584125
Brazil
Return address varies by kit type. Email support@selfdecode.com for the correct address before shipping your kit.
Quick Reference
| Your Location | Return Kit To |
|---|---|
| United States | US lab (Houston, TX) |
| Mexico | US lab (Houston, TX) |
| European Union | Denmark lab |
| Canada, Australia, UK, Singapore, UAE, and other non-EU countries | UK receiving hub (Milton Keynes) |
| Brazil | Email support for instructions |
| WGS kit (any location) | US lab (Houston, TX) |
Return Labels
US Customers
Your kit includes a prepaid USPS return label. Use this to return your kit via the post office. Do not use UPS unless your label specifically says UPS.
You can schedule a USPS pickup or drop the kit off at your local post office.
International Customers
Most international customers can request a prepaid return label. Request your return label here — it will be emailed to you within 3–5 business days.
If you received a prepaid return label inside your kit, use that one instead.
Your DNA sample will not expire while you wait for your return label. Samples remain viable for up to 15 years.
Countries Not Eligible for Prepaid Return Labels
Some countries are not eligible for prepaid return labels. Customers in these locations will need to arrange and pay for their own return shipping. Check the current list of ineligible countries here.
Important Return Rules
- Always use tracked shipping if arranging your own courier.
- Keep your tracking number until you receive your results.
- We do not accept COD (cash on delivery) shipments — they will be rejected and returned to sender.
- Contact support@selfdecode.com if customs requests additional documentation.
- Kit weight: approximately 92 grams.
- UPS, FedEx, and DHL are all reliable courier options for self-arranged returns. Some customers have also used Aramex successfully.
Tip: If you're unsure about any step, email support@selfdecode.com and we'll guide you through the process.
Country-Specific Notes
Australia
It typically takes 10–15 business days for your outbound kit to arrive. Your prepaid return label will be addressed to our UK receiving hub (Milton Keynes). Request your return label after collecting your sample — it will arrive by email within 3–5 business days.
Mexico
Prepaid return labels are not available. Arrange your own return shipping to the US lab address listed above. We recommend choosing tracked shipping through a reliable courier.
India
Please see our special India ordering instructions.
Family Orders — Multiple Kits
If you want multiple kits shipped together, purchase a Family Plan. Orders placed separately cannot be combined because fulfillment is automated.
Quick Return Summary
Return your kit to the correct address based on your location:
- United States or Mexico kits → return to United States
- EU customers → return to Denmark
- Non-EU customers (Canada, Australia, etc.) → return to United Kingdom
- If your kit was shipped to you in the US, you must return it to the US lab
- WGS kits → return to United States
Explore Your Results
Once your results are ready, you can access a wide range of premium reports. Visit your dashboard to learn more. Contact support@selfdecode.com with any questions!