How to ship your kit back to us
*Please read this before shipping your DNA sample back to us.*
Shipping from Australia? Click here.
Shipping from Canada? Click here.
Shipping from Israel? Click here.
Shipping from the Middle East? Click here.
Shipping from New Zealand? Click here.
Shipping from Singapore? Click here.
Shipping from South Africa? Click here.
Shipping from Switzerland? Click here.
Shipping from the UK? Click here.
Shipping from the US? Click here.
For all other countries, please see below.
We include all of the return shipping materials that you will need to return your DNA sample to our lab, including a prepaid return label. US and Canadian customers will receive a prepaid return label inside their DNA kit. All other customers will receive their return label via email after their kit has been delivered. If you haven't received it yet, reach out to support@selfdecode.com.
Here are the steps to follow to ship your kit to our lab:
1. Once you have collected your sample, place your sample in the biohazard bag.
2. Put the biohazard bag containing the sample into the SelfDecode box.
3. Put the entire box in the return envelope and seal the envelope.
4. Schedule a pickup or drop your sample off with the correct courier. See your return label for the correct courier (USPS, UPS, FedEx, or other), or email support@selfdecode.com if you're not sure.
IMPORTANT: If you ordered your kit outside of North America, your kit will be returned to Denmark (for EU customers) or the UK (for non-EU customers). Please use the prepaid return label with the appropriate address on it.
All orders within North America will be returned to the United States.
Please make sure you are sending the sample back with the correct courier. It's better to email us to confirm the courier if you aren't sure to avoid having your sample lost in transit.
Links to Schedule Pick-Ups and Find Drop-Off Locations
For customers in the United States, schedule a USPS pickup here or drop the kit off at your local post office.
If your return label is from UPS, schedule a pickup here or drop your package off at a UPS location.
If your return label is from FedEx, please visit their website to schedule a pick-up or find a drop-off location.
Additional Information
We recommend that you record your tracking number so you can track your sample's journey to our lab. (You also should have received the tracking number in an email when your DNA kit shipped.)
If you want to use a different courier, you are welcome to purchase your own return label from them. Please email support@selfdecode.com for the correct shipping address.
If the courier or customs requests any additional information or documentation from you, please email support@selfdecode.com and we will be happy to provide it to you.