I can't register my DNA kit

Trouble Registering Your DNA Kit?

We’re sorry you’re running into this — don’t worry, it’s usually a quick fix 🙂

Before trying again, please double-check the following:

• No extra spaces in the barcode field (before or after the code)
• Use zeros (0), not the letter “O” — they can look very similar on the tube
• Make sure you’re entering the entire barcode exactly as shown

If you’re still unable to register your DNA kit, please email a clear photo or the full barcode number from your tube to support@selfdecode.com, and let us know what’s happening.

Our team will be happy to manually register the kit for you so you can move forward without delay.