How can I check the status of my DNA sample?
We know you're excited to receive your DNA results! Here's what to expect and how to track your sample's progress.
Shipping Times
After you ship your kit back using the provided return label, shipping typically takes:
- Domestic (US) shipments: 5-10 business days
- International (non-US) shipments: 10-15 business days
Lab Processing Timeline
DNA results typically take 2-3 weeks after your sample arrives at the lab. Processing includes multiple steps, and we'll keep you informed throughout. You can check the status on your SelfDecode account dashboard. The status you see is the same status that our Customer Support Reps see.
Track Your Sample's Delivery
If your return label included a tracking number, use it to verify when your sample was delivered to the lab — this is the fastest way to confirm arrival.
Lab Storage, Processing & Updates
Once delivered, your sample is securely stored while awaiting its turn in the processing queue (typically about one week, as samples are processed in batches).
When your sample is ready for analysis, we'll mark it as Received in our system and send you an email.
After analysis is complete, you'll get another email letting you know results are ready — typically 1-3 weeks after the previous update.
Need an Update?
If it's been longer than the estimated 3-week timeframe after the delivery date to the lab, contact our support team at support@selfdecode.com. We appreciate your patience as we work through processing.
Note: Before the lab updates your sample status to Received (which takes about 1-2 weeks after confirmed delivery), the only way to verify arrival is through your return label's tracking number. Once the lab processes your sample, you'll automatically receive an email — we recommend checking your tracking and waiting for that confirmation.
Thank you for your patience. We look forward to delivering your results soon!