List of countries ineligible for prepaid return labels
While we can still dispatch our kits to the listed countries, we are regrettably unable to generate prepaid return labels for these destinations.
Customers will be required to purchase their own return labels from their preferred courier service at their own expense. Shipping costs have been prorated to account for the absence of a prepaid return label.
Important Shipping Update: Temporary Suspension of Shipments to Mexico
We have received a notification from FedEx that shipments to Mexico are temporarily suspended due to issues with their final mile provider, Mexico DDP. As a result, we are currently unable to fulfill orders to Mexico.
At this time, FedEx has not provided a specific timeline for when services will resume. We will continue to monitor the situation and share updates as they become available.
We apologize for any inconvenience and appreciate your understanding.
List of countries ineligible for prepaid return labels:
- Bosnia and Herzegovina
- Brazil
- Bulgaria
- China
- Colombia
- Côte d’Ivoire
- Cyprus
- Estonia
- Ghana
- Greece
- Hong Kong
- Indonesia
- Israel
- Japan
- Kazakhstan
- Kuwait
- Luxembourg
- Mexico
- Monaco
- New Zealand
- Nigeria
- Norway
- Portugal
- Qatar
- Romania
- Saudi Arabia
- Serbia
- Singapore
- Slovakia
- South Africa
- South Korea
- Switzerland
- Thailand
- United Arab Emirates
Addresses to return your kit to
If you are returning your sample from Mexico, please return your kit to this address:
Clinical Accessioning 1445 N Loop W, Suite 820 Houston, TX 77008
If you are returning your sample from within the European Union (ex: Czechia, Estonia, Luxembourg, etc.), please return your kit to this address:
Eurofins Genomics Europe Genotyping A/S Attn: Caecilie Martina Mink Smedeskovvej 55 8464 Galten Denmark Tel: +45 26864360
If you are returning your sample from outside the European Union (ex: NZ, South Africa, UAE etc.), please return your kit to this address:
Eurofins Genomics Europe, Jenan Alhasabi Units 2 & 3, Java Park Bradbourne Drive, Tilbrook Milton Keynes MK7 8AT UK (tel. +44 07552584125)
Please choose the "tracked" option so you can monitor your kit's progress back to us.
We do not accept "cash on delivery" (COD) deliveries. COD deliveries will be rejected and returned to you by the courier.
This list is subject to change. Please refer back to this article or email us at support@selfdecode.com for the most up-to-date list.
Recommended Couriers
UPS, FedEx, and DHL are all reliable couriers.
We've had customers in Saudi Arabia successfully use Aramex.
Are there any international shipping restrictions I should be aware of?
Some countries restrict or prohibit the export of used DNA swabs. Here’s what you need to know:
❌ Shipping Not Allowed
Unfortunately, due to government regulations, you are now allowed to ship DNA samples out of the following countries at all:
China, Russia, Belarus, Kazakhstan, Armenia, Kyrgyzstan, North Korea, Afghanistan, and any other countries whose postal systems do not accept biologics, effectively barring export.
⚠️ Shipping Allowed Only With Special Permits or Authorizations
If you’re in one of these countries, you may need government or health authority approval to ship your kit:
Brazil, India, Turkey, Saudi Arabia, UAE, Iran, Iraq, South Africa, Kenya, and other parts of Africa (e.g., Nigeria, Ghana).
For India, please email support@selfdecode.com. We have a lab in India that can process your sample, but the order needs to be placed via email.
✅ Generally Allowed
Kits can be shipped from most other countries as long as the packaging and labeling follow safety guidelines. This includes:
United States, Canada, United Kingdom, European Union, Japan, South Korea, Australia, New Zealand, Mexico, Argentina, Chile, and many others.
If you're unsure about your country's rules, please check with your local courier or customs office, or contact us and we’ll help guide you!
Note: Rules can change. We recommend reviewing the most current guidance here: Genohub Global Post Advisory
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