Non-US countries ineligible for prepaid return labels
We can ship SelfDecode DNA kits to many countries, but some destinations do not support prepaid return labels. The full list is below.
Countries without prepaid return labels
For these countries, you will need to purchase your own return label from your preferred courier at your own cost. Shipping fees have been adjusted to account for this:
- Bosnia and Herzegovina
- Brazil
- Bulgaria
- Chile
- China
- Colombia
- Côte d'Ivoire
- Cyprus
- Estonia
- France
- Ghana
- Greece
- Hong Kong
- India — please see our special India ordering instructions.
- Indonesia
- Israel
- Japan
- Kazakhstan
- Kuwait
- Luxembourg
- Malaysia
- Mexico
- Monaco
- New Zealand
- Nigeria
- Norway
- Pakistan
- Philippines
- Qatar
- Romania
- Saudi Arabia
- Serbia
- Singapore
- Slovakia
- South Africa
- Switzerland
- Thailand
- Turkey
- United Arab Emirates
Return shipping addresses
Check your kit type first, then your location. Sending your kit to the wrong lab may delay your results.
Any WGS kit (any country), the United States, or Mexico
All Whole Genome Scanning (WGS) kits must be returned to our US lab in Houston, Texas, no matter where you live. Kits from the United States and Mexico go here too:
Clinical Accessioning
1445 N Loop W, Suite 820
Houston, TX 77008
Tel: +1 (713) 474-2401
Any country in the European Union
Return your kit to our Denmark lab:
Eurofins Genomics Europe Genotyping A/S
Attn: Caecilie Martina Mink
Smedeskovvej 55
8464 Galten
Denmark
Tel: +45 26864360
Every other country in the world
Return your kit to our UK receiving hub:
Eurofins Genomics Europe
Jenan Alhasabi
Units 2 & 3, Java Park
Bradbourne Drive, Tilbrook
Milton Keynes MK7 8AT
UK
Tel: +44 07552584125
Shipping tips
- Use a tracked shipping option so you can monitor your kit's progress back to us.
- We do not accept "cash on delivery" (COD) shipments — these will be rejected and returned to you.
- Recommended couriers: UPS, FedEx, and DHL are reliable choices. Customers in Saudi Arabia have also had success with Aramex.
Note: This list is subject to change. Refer back to this article for the most current information.
International shipping restrictions
Some countries restrict or prohibit exporting used DNA swabs. Here is what you need to know:
Shipping not allowed
Due to government regulations, you cannot ship DNA samples from these countries:
China, Russia, Belarus, Kazakhstan, Armenia, Kyrgyzstan, North Korea, South Korea, Afghanistan, and any other countries whose postal systems prohibit biologics.
Special permits or authorizations required
You may need government or health authority approval to ship from these countries:
Brazil, India, Turkey, Saudi Arabia, UAE, Iran, Iraq, South Africa, Kenya, and parts of Africa (Nigeria, Ghana, etc.)
If you are in India: please see our special India ordering instructions.
Generally allowed
Kits can be shipped from most other countries as long as packaging and labeling follow safety guidelines. This includes:
United States, Canada, United Kingdom, European Union, Japan, Australia, New Zealand, Mexico, Argentina, Chile, and many others.
Not sure about your country? Check with your local courier or customs office. Our team can also help you confirm.
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