List of countries ineligible for prepaid return labels
While we can still dispatch our kits to the listed countries, we are regrettably unable to generate prepaid return labels for these destinations.
Customers will be required to purchase their own return labels from their preferred courier service at their own expense. Shipping costs have been prorated to account for the absence of a prepaid return label.
Important Shipping Update: Temporary Suspension of Shipments to Mexico
We have received a notification from FedEx that shipments to Mexico are temporarily suspended due to issues with their final mile provider, Mexico DDP. As a result, we are currently unable to fulfill orders to Mexico.
At this time, FedEx has not provided a specific timeline for when services will resume. We will continue to monitor the situation and share updates as they become available.
We apologize for any inconvenience and appreciate your understanding.
List of countries ineligible for prepaid return labels:
- Brazil
- Bulgaria
- Colombia
- Côte d’Ivoire
- Cyprus
- Estonia
- Ghana
- Greece
- Hong Kong
- Indonesia
- Israel
- Japan
- Kazakhstan
- Kuwait
- Luxembourg
- Mexico
- Monaco
- New Zealand
- Nigeria
- Norway
- Portugal
- Qatar
- Romania
- Saudi Arabia
- Serbia
- Singapore
- Slovakia
- South Africa
- Switzerland
- Thailand
- United Arab Emirates
Addresses to return your kit to
If you are returning your sample from Mexico, please return your kit to this address:
Clinical Accessioning 1445 N Loop W, Suite 820 Houston, TX 77008
If you are returning your sample from within the European Union (ex: Czechia, Estonia, Luxembourg, etc.), please return your kit to this address:
Eurofins Genomics A/S Attn: Caecilie Martina Mink Brendstrupgaardsvej 23 8200 Aarhus N Denmark (tel. +45 26864360)
If you are returning your sample from outside the European Union (ex: NZ, South Africa, UAE etc.), please return your kit to this address:
Eurofins Genomics Europe, Jenan Alhasabi Units 2 & 3, Java Park Bradbourne Drive, Tilbrook Milton Keynes MK7 8AT UK (tel. +44 07552584125)
Please choose the "tracked" option so you can monitor your kit's progress back to us.
We do not accept "cash on delivery" (COD) deliveries. COD deliveries will be rejected and returned to you by the courier.
This list is subject to change. Please refer back to this article or email us at support@selfdecode.com for the most up-to-date list.
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