How to download your raw DNA file from Sequencing.com

Follow the steps below to download your Ultimate Compatibility Raw DNA file from Sequencing.com.

Step 1: Log in to Your Sequencing.com Account

1. Visit Sequencing.com.
2. Log in using the email address and password associated with your account.

Step 2: Go to Your DNA Files

1. Once logged in, navigate to your DNA Files section.

   This is typically accessible from your dashboard or the top navigation menu.

Step 3: Locate Your Ultimate Compatibility File

1. In your list of DNA files, look for the file labeled Ultimate Compatibility Raw DNA or a similar description related to the test you uploaded or purchased.

Step 4: Download the File

1. Click on the file to open its details or actions menu.
2. Select the Download option.
3. The file will download to your device, usually in a .txt or .zip format.

Step 5: Save the File Securely

Once the download is complete:

• Save the file in a secure location on your computer or cloud storage.
• Your DNA file contains sensitive personal information, so handle and store it carefully.

Important Notes

• Do not open, edit, or modify the DNA file before uploading it. Changes to the file can cause formatting errors and prevent successful upload.
• If you experience issues downloading your file, visit Sequencing.com’s help center or contact their support team for assistance.

Once your file is downloaded, continue to How to upload your DNA file to SelfDecode for those instructions.