Pro Connect FAQ
What is Pro Connect?
Pro Connect is a clinical-grade genetic testing and functional lab analysis tool powered by AI technology. We believe in empowering health practitioners with easy access to precision health testing, which is why it’s always free to sign up. Gain access to 1000+ DNA health reports, a functional lab analyzer tool with over 2,000 lab markers tested, and a dynamic collection of 20,000+ personalized health recommendations. Join the future of healthcare today!
How do I enroll clients?
There are two options for adding new clients. You can refer clients using a unique affiliate link, or you can order a kit on behalf of your client.
- Your client pays (Professional Affiliate Link)
Invite your clients to sign up with your custom referral link and connect to see their results. They’ll get 10% off and you’ll get a 25% commission for every new client you refer.
- You pay (Pay & Connect - Register for Clients)
Pay for your clients and get 10% off + another 25% off in place of commissions. Enjoy the freedom to set your own pricing or include DNA testing as part of a larger wellness package. If desired, provide your clients with access to their results after.
How much does a DNA test kit cost?
Please see our Pro Connect pricing cheat sheet for a detailed breakdown of each option.
Why is there a yearly renewal fee for each client?
We offer a subscription model because SelfDecode is not a one-and-done report. We are always adding new content and features. We also encourage your clients to upload recent labs every few months, and retake assessments so you can see the real progress they're making as they implement recommendations. Subscriptions can be set to non-renewal, as long as it is prior to the renewal date.
Who pays for the renewal fee if I connect a client?
Once you invite your clients to see their results via their own account, the account ownership transfers to the client. This means, your client will be responsible for paying the $120 renewal fee once connected with access to their results. Your client can opt out of auto-renew should they choose not to maintain their membership.
Will I be charged $120 to maintain my client's results if I don't connect with them?
If you do not grant your client access to their own account, you will be responsible for the $120/year to maintain access to your client's results and features. You may opt out of auto-renew should you choose not to maintain access to their results after the first year.
Can I discontinue sharing results with clients at any time?
Yes, you can disconnect with clients to halt their access to results. Simply click on the drop-down menu beside Connected under the Status column to disconnect.
How long do results take?
The turnaround time is between 4 to 6 weeks. You'll receive an email alert each time a client's DNA results are ready.
What is your privacy policy?
You can view our Privacy Policy here.
We never sell personal data. Your client's privacy is protected with HIPAA and GDPR-grade security. See how we keep your client's data safe here.
Do you have materials to help with promoting SelfDecode?
Absolutely! Check out our Practitioner Marketing Toolkit and our article Understanding SelfDecode Pro.
We also offer tips for pricing strategies, and How to Integrate SelfDecode into your Practice!
Do you ship to my client's country?
We ship to most countries and territories except this list of countries that we do not ship to.
How much does shipping cost?
See our shipping costs by country. These prices are subject to change.