Welcome to PromicsEdge
This is your onboarding hub for getting started with PromicsEdge, from signing up to delivering personalized insights to your first client. Work through the guides below in order, or jump to the section you need.
Tip: You don't have to do everything at once. Bookmark this page and come back anytime.
🎬 Watch Before You Start
This 1-minute walkthrough covers what the onboarding page includes and where to start:
🧭 Start Here
Each guide below includes a short video, step-by-step instructions, and links to related tools and settings.
- How to sign up and set your account preferences
- Understand pricing
- How to get clients on the platform
- Options for ordering and registering DNA kits
- Adding your clients' lifestyle data
- How to upload lab results (bloodwork) for your clients
- How to share results with your clients
- How to navigate your clients' results
- How to package DNA testing into your services
✅ What's Included in Your Account
With PromicsEdge, you can:
- Add clients to your account or invite them to log in themselves
- Upload existing third-party DNA data or order kits for clients
- Upload lab results and receive personalized reports
- Generate customized Action Plans for each client
- Access 1,500+ DNA and lab-based reports
- Purchase premium add-on reports (Condition Reports, Pathway Reports, PGx, and more)
- Download PDF reports to share with clients or their care team
- Track and manage all of your clients in one place
🔗 View the full list of reports here
📣 Marketing Resources
Promote DNA testing to your clients with ready-to-use social media copy, graphics, product training materials, and more.
🔗 Access the Marketing Toolkit
🙋 Need Help?
- Email us anytime at support@promicsedge.com
- Live chat using the chat bubble at the bottom left of your account screen
- Book a live walkthrough with our Practitioner Manager — schedule a call here
We update this hub as we release new features and tutorials, so check back often.