Welcome to PromicsEdge
Your Onboarding Hub
We're so excited to have you here! This page is your go-to resource for getting started — from signing up to delivering personalized insights to your first client.
💡 You don't have to do everything at once. Bookmark this page and come back anytime you need help.
🎬 Watch Before You Start
Get a 1-minute walkthrough of what this onboarding page includes, how to use it, and where to start. It's the fastest way to get oriented:
🧭 Start Here
This hub walks you through everything in order. Each section includes a short video, step-by-step written instructions, and links to related tools and settings.
How to sign up & set your account preferences
How to get clients on the platform
Understand options for ordering and registering DNA kits
Adding your clients' lifestyle data
How to upload lab results (bloodwork) for your clients
How to share results with your clients
How to navigate your clients' results
How to package DNA testing into your services
✅ What's Included in Your Account
With PromicsEdge, you can:
- Add clients to your account or invite them to log in themselves
- Upload existing third-party DNA data or order kits for clients
- Upload lab results and receive personalized reports
- Generate customized Action Plans for each client
- Access 1,250+ DNA and lab-based reports
- Purchase premium add-on reports (Medical Reports, Pathway Reports, PGx, and more)
- Download PDF reports to share with clients or their care team
- Track and manage all of your clients in one place
🔗 View the full list of reports here
📣 Marketing Resources
Need help promoting DNA testing to your clients? We've got you covered with ready-to-use social media copy, graphics, product training materials, and more.
🔗 Access the Marketing Toolkit
🙋 Need Help?
You're not alone — our team is here to support you every step of the way.
- Email us anytime at support@promicsedge.com
- Live chat using the chat bubble at the bottom left of your account screen
- Book a live walkthrough with our Practitioner Manager — Schedule a call here
We keep this hub updated as we release new features and tutorials, so check back often!