Welcome to PromicsEdge
Your Onboarding Hub
We’re so excited to have you here. This page is your go-to resource for getting started with PromicsEdge — whether you're just signing up or ready to start delivering insights to clients.
💡 Pro Tip: You don’t have to go through everything at once! Bookmark this page and come back any time you need help.
🎥 Watch this quick welcome video before you dive in!
Get a 1-minute walkthrough of what this onboarding page includes, how to use it, and where to start. It’s the fastest way to get oriented with PromicsEdge.
🧭 Start Here
✅ How to sign up & set your account preferences
✅ How to get clients on the platform
✅ Understand options for ordering and registering DNA kits
✅ How to upload lab results (bloodwork) for your clients
✅ How to go over results with your clients
✅ How to package DNA testing into your services
📦 What’s Included in Your Account
👉 You can find a comprehensive list of reports and features here.
The $180 Client Profile includes everything listed except for:
- Ancestry Reports
- Pathway Reports
- Clinical & Medical Reports (under purple headings on the attachment)
- Tools listed under the heading Professional & B2B Tools on the last page
With PromicsEdge, you can:
- Add clients to your account or invite them to log in themselves
- Upload existing third-party DNA data or order kits for clients
- Upload lab results for clients and receive reports
- Generate customized Action Plans for your clients
- Access 1250+ DNA & lab-based reports
- Purchase premium add-on reports
- Generate PDF reports to share with clients
- Track and manage clients in one place
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🎥 What to Expect From These Guides
Each section includes:
- A short video showing you exactly what to do
- Step-by-step written instructions
- Links to related tools, settings, or reports
We’ll keep this hub updated as we release new features or tutorials!
🙋 Need Help?
You’re not alone!
Our team is here to support you:
- Have questions? Email us anytime at support@selfdecode.com or use the chat bubble at the bottom left of the screen in your account to start a live chat.
- Want a live walkthrough? Book a call with our Practitioner Manager here.
🚀 Start Here: Your First Steps with PromicsEdge
Ready to dive in? We recommend starting with the basics to get the most out of your PromicsEdge experience. Here’s what to do first: How to sign up & set your account preferences. If you've already signed up, skip ahead to learn how to add clients to the platform.