DNA Kit Ordering 101
Before your clients can receive their genetic reports, you’ll need to get DNA kits into their hands and registered to their profiles. This guide covers your three main options for ordering kits, along with best practices to avoid mix-ups and maximize your savings.
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How To Order DNA Kits
Let's go over all of your options for ordering DNA kits.
Option I – Order per Client
If you need a single kit for a specific client, you don’t order a kit separately. When you create a client, you have an option to send a DNA kit during checkout.
How it works:
- The kit is shipped directly to your client’s address.
- It’s automatically registered to their profile — no action needed by you or the client .
Downside:
- You pay a full price for each kit
Option II – Order Stored Kits
Prefer to pre-order kits and save money without dealing with physical inventory? You can order Stored DNA Kits. We’ll store your kits at our warehouse and drop-ship them to clients as you add new clients and choose “send a DNA test kit”.
How to order stored kits:
- On your Main Dashboard, click on "Order Bulk DNA kits"
- Make sure your preferences are set to stored kits
Perks of stored kits:
- We register each kit automatically when you create a client profile — no action needed by you or the client .
- You save with bulk discounts.
This option is ideal for anyone who wants the benefits of bulk pricing without handling kits.
Learn how to ship stored kits to clients here.
Important Note on Family Orders
If you’re sending multiple kits to one household (whether through single orders or stored kits), each kit is pre-registered to a specific person, as labeled on the package.
If family members mix up kits during sampling, results will be incorrect and a new kit will be required. What's more, sometimes we might not be able to identify the mix-up.
Here are some simple tricks to share with your family clients to avoid mix-ups:
- Have each member take a selfie holding their kit with a visible barcode
- Add sticky notes with names to each kit
- Open and sample one at a time
Option III – Ordering Kits to Your Office
This is the only option that requires manual DNA kit registration.
How to order kits to your office:
- On your Main Dashboard, click on "Order Bulk DNA kits"
- Make sure your preferences are set to office delivery
How it works:
- Kits are delivered to your practice in bulk.
- You register each kit to a client manually by entering the barcode when you create a client. Please see this article for DNA kit registration instructions.
Perks:
- Great for in-person visits or events
- You control the distribution timeline
- You save with bulk discounts
Registering DNA Kits
Click here for DNA kit registration instructions and guidelines.
A simple rule of thumb: The one who gives the kit, registers the kit.
- If we ship the kit to your client — it’s already registered.
- If you hand out the kit from your office — you must register it, either at checkout or from your dashboard.
- In either case — no action needed by your clients.
Bulk Kit Discounts – Save More as You Grow
See bulk DNA kit pricing here.
Next Step: Upload Client Labs
Lab reports are a powerful part of your client’s health picture. PromicsEdge gives you multiple ways to upload labs to get even more insights for your clients.