How to Upload Your Client’s Labs

Upload your client's lab results (bloodwork, urine, and saliva markers — not DNA data) from the client's profile. You have three options: upload a PDF for free, enter results manually for free, or pay to have our team upload them for you.

Note: In this section, labs refers to tests such as bloodwork, urine, and saliva markers — not DNA data.

🎥 Watch the video walkthrough

👤 Step 1: Go to Your Client's Profile

From your dashboard:

1. Click the client's name in blue to open their profile.
2. Go to the Lab Upload page (under More > Upload Blood Test Results in the navigation menu).

📤 Step 2: Choose How to Upload

Choose one of three options: upload a PDF, enter results manually, or have our team upload the labs for you. Instructions for all three follow.

Option 1: Upload a PDF (Free)

1. Scroll down and select Upload File under the "Or input labs manually" option.

2. Click Browse and select your document.
3. Confirm the document name, then click Upload.
4. Wait a few minutes while the visual uploader (OCR) reads the document.
5. Review the lab results. Anything highlighted in red needs review. You can also edit the dates on this page.

6. Click Analyze Markers.
7. You're taken automatically to the Lab Results page.

From here, click Generate PDF to create a PDF of your client's lab results. Click a marker name in blue to read what it means.

Note: The OCR tool saves you from entering every marker manually, but it isn't always perfect. Review the results and fill in any missing data.

Option 2: Manual Upload (Free)

1. Select Input Results under the "Or input labs manually" option.

2. Enter the test date and type in the entries. Select the correct marker from the dropdown menu.

3. When your entries are complete, click Analyze Markers.
4. You're taken automatically to the Lab Results page.

Option 3: Have Our Team Upload for You (Paid)

Save time by having our team upload labs for you for a per-page fee. For current pricing, see Professional Checkout and Pricing or contact support@promicsedge.com.

Important: First review the Lab Upload Service Requirements & Terms. You are charged for the upload even if we can't process it, so following the terms saves time and money.

1. Click Browse under "Let us input your labs for you."

2. Read the file specifications in the Lab Upload Service Requirements & Terms.
3. Confirm the names of the documents you want uploaded, then select Proceed.
4. Confirm your order and agree to the charge.

By uploading documents through the paid service, you agree to the per-page charge. Make sure your documents meet the specifications and rejection reasons, available here.

Note: Even if lab results don't meet the requirements, there are no refunds, as our team still spent time reviewing the documents.

5. Enter your payment details. This step appears only if we don't have your payment method saved.
6. That's it. Uploads usually take a few hours but can take up to one business day. You're notified by email when it's done.

⏳ What Happens Next?

Once uploaded, the system organizes your client's lab results into:

• Dynamic graphs
• Optimized ranges
• Downloadable reports
• Detailed explanations of what the results mean and how your client can improve their health

Return to their Test Results anytime to view, edit, or add data. View all entered results on the Lab Results page (More > Search Test Results).

🙋 FAQs

Should I upload my client's blood test results?

Yes, if available. Uploading lab results creates a more integrated experience by:

• Letting you search and analyze results within the platform
• Integrating data into relevant genetic reports
• Generating personalized recommendations based on actual lab values
• Providing a more comprehensive health picture

Where do I upload blood test results?

Navigate to the Lab Upload page on your client's profile. You can use automated processing (small fee) or manual entry.

What if I don't know which labs to order for my client?

Check the Recommended Tests section on the client's profile. The platform provides personalized lab recommendations based on your client's genetic predispositions and lifestyle data. View the overall list or filter by health topic.

Can I order lab tests directly through the platform?

We do not currently sell labs directly through SelfDecode.

✅ Next Step: Upload or View Client DNA Results

Once a kit has been returned and processed (or a DNA file has been uploaded), you can explore your client's DNA-based insights.

👉 Continue to: Sharing results with your clients