How to Upload Your Client’s Labs
🧬 Just to clarify: In this section, labs refers to tests like bloodwork, urine, and saliva markers — not DNA data.
Lab reports are a powerful part of your client’s health picture. PromicsEdge gives you multiple ways to upload labs and we’ll guide you through each one below.
🎥 Watch the video walkthrough
👤 Step 1: Go to Your Client’s Profile
From your dashboard:
- To select the client you want to work with, click their name in blue.
- Select Blood Tests > Upload Results from the navigation menu.
📤 Step 2: Choose How to Upload
Decide how you will upload the labs. You have 3 options. You can upload a PDF, enter the results manually, or pay to have our team upload the labs for you. Instructions for all 3 options are included in this article.
Option 1: Upload a PDF (Free)
Scroll down the page and select Upload File: under the 'Or input labs manually' option:
Click Browse and select your document.
Confirm the name of your selected document, then click Upload:
The visual uploader (OCR) will "read" the document. Please allow a few minutes for this process. Then, review the lab results. Anything highlighted in red needs to be reviewed. You can also edit the dates on this page:
Click Analyze Markers.
You will then be automatically taken to the Lab Results page (Blood Tests > Search Test Results from the navigation menu).
From here, you can generate a PDF of your client's lab results by clicking Generate PDF. You can also read more about what their results mean by clicking the name of the markers in blue.
*Please note that the OCR is a tool that we provide so that you don't have to enter all of your markers manually. It's not always perfect, so we recommend taking a minute to review the results and fill in any missing data.
Option 2: Manual Upload (Free)
Select Input Results under the 'Or input labs manually' option:
Enter the date of the test(s) and type in the entries. Select the correct marker option from the dropdown menu:
When you're satisfied with your entries, click Analyze Markers.
You will be automatically taken to the Lab Results page (Blood Tests > Search Test Results
from the navigation menu).
Option 3: Have Our Team Upload for You (Paid)
We can save you time by uploading labs for you for the low cost of $0.50 per page.
First, please review our Lab Upload Service Requirements & Terms. This will save you time and money to take a few minutes to review it, as you will be charged for the upload even if we can't process it. It's important to follow the terms.
Click Browse under "Let us input your labs for you":
Confirm the names of the documents you want us to upload, and select Proceed:
Confirm your order, and agree to the charge:
By uploading your documents through our paid service, you are agreeing to the $0.50/page charge. Make sure your documents correspond to the listed specifications and rejection reasons. You can see the specifications and rejection reasons here.
*Please note that even if your lab results do not meet the requirements, there are no refunds as our team still had to spend time reviewing your documents.
Enter your payment details. Note that this only appears if we don’t have your payment method saved. Otherwise, this step is skipped.
That’s it! Sit back and wait for us to upload the results for you. It usually takes a few hours, but please allow up to 1 business day. You will be notified about it through an email.
⏳ What Happens Next?
Once uploaded, our system organizes your client’s lab results into:
- Dynamic graphs
- Optimized ranges
- Downloadable reports
- Detailed explanations about what the results mean and how your client can improve their health
You can return to their Test Results anytime to view, edit, or add new data. To find it, simply select Blood Tests > Search Test Results from the navigation menu.
🙋 FAQs
Q:
A:
✅ Next Step: Upload or View Client DNA Results
Once a kit has been returned and processed (or a DNA file has been uploaded), you'll be able to explore their DNA-based insights.