Family Plan Onboarding Guide

We're excited to have you and your family on board! The SelfDecode Family Plan makes it easy to bring your family together under one subscription, so everyone gets their own personalized health insights. Each person has their own profile with DNA reports, recommendations, and tools — so you can all explore your health journeys individually while keeping everything managed in one place.

This guide walks you through:

• How to set up your Family Plan
• How to add family members and assign DNA kits
• How billing and permissions work
• Where to get help

Let's get started!

Tip: Bookmark this page so you can come back anytime you need help.

Quick links to get started

• How to sign up for your Family Plan
• How to add family members to the platform
• How to register DNA kits
• How to upload lab results (bloodwork)
• How to navigate your results

Tip: Looking for a particular page in your account? Quick links to everything in your SelfDecode account will take you straight there. For anything that isn't on that list, ask AI Hyperintelligence — it's built into your account, it can see your reports and data, and it will take you to what you're looking for.

What's included in your account

Need a quick reference? View a comprehensive list of reports and features or check which reports are included in each bundle.

How to sign up

Watch this quick video tutorial on creating your Family Plan account:

1. Visit selfdecode.com/en/family-plan/ and click Get Your Family Plan.
2. Click Buy Now under the bundle that works best for your family.
   1. You can see what each bundle includes right on the landing page.
   2. Each bundle comes with 3 member profiles and 3 DNA kits. You can add more family members after the initial purchase if needed.
   3. Note: The offer is buy 2, get 1 free, and does not include a discount for a 4th family member.
3. On the checkout page:
   1. Add any additional DNA kits beyond the included 3. If you want more than 3 kits, add extra family members after checkout and pay accordingly.
   2. Enter the email and password you'd like to use to log in. All family members will share this login.
   3. Select your shipping country and state/province carefully — you won't be able to change this on the next screen.
   4. Enter your payment details.
   5. Accept the Terms of Service.
   6. Click Checkout.
4. After payment, enter the rest of your shipping details. We'll email you when your order ships, within a few business days.
5. On the next page, provide your name. This is the account owner's name and will display on your dashboard.
6. Congratulations! You've set up your Family Plan. Next, add your family members.

How to add family members to your account

Family member profiles are created from your dashboard. Watch this video tutorial on creating profiles for your family members:

A few things worth knowing before you start:

• Adding a member takes you through a checkout page, even when that member is already covered by your plan.
• If your kits have arrived and you know which barcode the family member will use, you can enter it while you create their profile. If your kits haven't arrived yet, you can add the barcode later.
• If your package already included add-on reports, you don't need to select them again — our team adds them once the profile is created.
• Only the fields marked with * are required when you enter your family member's details.
• Once the profile is created, it appears on your dashboard.

Important: If a family member's profile hasn't finished setting up, your dashboard shows it as incomplete, in red. Please finish that profile rather than deleting it.

How to register your DNA kits

There are two moments when you can register a family member's DNA kit: while you're creating their profile, or at any point afterwards from your dashboard. Watch this video tutorial on registering your Family Plan DNA kits:

You'll need the barcode printed on the kit. Register each kit to the family member who will actually use it, so their results arrive on the right profile.

Need help?

You're not alone! Our team is here to support you:

• Questions about your results, or finding your way around your account? Ask AI Hyperintelligence. It's built into your account, it can see your reports, labs and genetic data, and it's available any time.
• Need a hand from a person? Start a chat and we'll pick it up from there. Our team is around seven days a week, and most messages get a reply within a few hours.