PromicsEdge DNA Sample Return Guide

This guide explains how to return a client's DNA sample: how to package it, which lab to ship it to based on the client's location, and the key return rules.

Overview of the Sample Return Process

1. Collect the DNA sample.
2. Place the sample in the clear plastic bag or plastic biohazard bag provided with the kit.
3. Put the sealed bag into the SelfDecode kit box.
4. Place the box into the provided return envelope and seal it securely.
5. Affix the return label to the envelope if it didn't come pre-attached.
   1. Need a return label? Learn how to request one here.
6. Check the return label for courier instructions (USPS, UPS, or local post office).
7. Drop off the kit or schedule a pickup with the courier listed on the label.

Return Labels

US Clients

The kit includes a prepaid USPS return label. Use it to return the kit via the post office. Do not use UPS unless the label specifically says UPS.

You can schedule a USPS pickup or drop the kit off at a local post office.

International Clients

Most international clients can request a prepaid return label. Request the return label here — it will be emailed within 1–3 business days.

If a prepaid return label came inside the kit, use that one instead.

The DNA sample will not expire while waiting for a return label. Samples remain viable for up to 15 years.

Countries Not Eligible for Prepaid Return Labels

Some countries are not eligible for prepaid return labels. Clients in these locations must arrange and pay for their own return shipping. Check the current list of ineligible countries here.

Important Return Rules

• Always use tracked shipping if arranging your own courier.
• Keep the tracking number until results are received.
• We do not accept COD (cash on delivery) shipments — they will be rejected and returned to sender.
• Contact support@promicsedge.com if customs requests additional documentation.
• Kit weight: approximately 92 grams.
• UPS, FedEx, and DHL are all reliable courier options for self-arranged returns. Some clients have also used Aramex successfully.

Tip: If you're unsure about any step, email support@promicsedge.com and we'll guide you through the process.

Return Addresses by Region

Use the correct return address for the client's location. Sending a kit to the wrong lab may delay results.

United States, Mexico, or Any WGS Kit (Regardless of Location)

Clinical Accessioning
1445 N Loop W, Suite 820
Houston, TX 77008
Tel: +1 (713) 474-2401

European Union (e.g., Czechia, Estonia, Luxembourg, Denmark, etc.)

Eurofins Genomics Europe Genotyping A/S
Attn: Caecilie Martina Mink
Smedeskovvej 55
8464 Galten
Denmark
Tel: +45 26864360

Outside the EU (Canada, Australia, UK, Singapore, UAE, etc.)

Eurofins Genomics Europe
Jenan Alhasabi
Units 2 & 3, Java Park
Bradbourne Drive, Tilbrook
Milton Keynes MK7 8AT
UK
Tel: +44 07552584125

Brazil

Return address varies by kit type. Email support@promicsedge.com for the correct address before shipping the kit.

Quick Reference

Country-Specific Notes

Australia

The outbound kit typically takes 10–15 business days to arrive. The prepaid return label will be addressed to our UK receiving hub (Milton Keynes). Request the return label after collecting the sample — it arrives by email within 3–5 business days.

Mexico

Prepaid return labels are not available. Arrange your own return shipping to the US lab address listed above. We recommend tracked shipping through a reliable courier.

India

See our special India ordering instructions.

Family Orders or Bulk Shipments

To ship multiple kits together, place a bulk order. Orders placed separately cannot be combined because fulfillment is automated. Learn about bulk ordering here.