Countries Ineligible for Return Labels

The countries listed below are not eligible for a PromicsEdge pre-paid return label. If your client is in one of these countries, they must buy their own return label from their preferred courier, at their own cost. Shipping fees have been adjusted to account for this.

1. Bosnia and Herzegovina
2. Brazil
3. Bulgaria
4. Chile
5. China
6. Colombia
7. Côte d'Ivoire
8. Cyprus
9. Estonia
10. France
11. Ghana
12. Greece
13. Hong Kong
14. India - see our special India ordering instructions.
15. Indonesia
16. Israel
17. Japan
18. Kazakhstan
19. Kuwait
20. Luxembourg
21. Malaysia
22. Mexico
23. Monaco
24. New Zealand
25. Nigeria
26. Norway
27. Philippines
28. Portugal
29. Qatar
30. Romania
31. Saudi Arabia
32. Serbia
33. Singapore
34. Slovakia
35. South Africa
36. Switzerland
37. Thailand
38. Turkey
39. United Arab Emirates

Return Shipping Addresses

Return the kit to the address that matches your client's location:

European Union Countries

Eurofins Genomics Europe Genotyping A/S
Attn: Caecilie Martina Mink
Smedeskovvej 55
8464 Galten
Denmark
Tel: +45 26864360

Non-European Union Countries

Eurofins Genomics Europe
Jenan Alhasabi
Units 2 & 3, Java Park
Bradbourne Drive, Tilbrook
MK7 8AT Milton Keynes
United Kingdom
Tel: +44 07552584125

Portugal

Denys Soshenko
Calle Daniel Balaciart 4, Apt. 30
46020 Valencia
Spain
Tel: +34 643324077

US, Mexico and All WGS Kits Regardless of Location (except Portugal)

Clinical Accessioning
1445 N Loop W, Suite 820
Houston, TX 77008

Brazil

Email support@promicsedge.com. Our team will provide the correct return address based on the kit type.

Shipping Tips

• Use a tracked shipping option so you can monitor the kit's progress back to us.
• We do not accept "cash on delivery" (COD) shipments—these will be rejected and returned.
• Recommended couriers: UPS, FedEx, and DHL are reliable choices. Clients in Saudi Arabia have also had success with Aramex.

Note: This list is subject to change. For the most current information, refer back to this article or email support@promicsedge.com.

International Shipping Restrictions

Some countries restrict or prohibit exporting used DNA swabs. Here's what you need to know.

Shipping Not Allowed

Due to government regulations, you cannot ship DNA samples from these countries:

China, Russia, Belarus, Kazakhstan, Armenia, Kyrgyzstan, North Korea, South Korea, Afghanistan, and any other countries whose postal systems prohibit biologics.

Special Permits or Authorizations Required

You may need government or health authority approval to ship from these countries:

Brazil, India, Turkey, Saudi Arabia, UAE, Iran, Iraq, South Africa, Kenya, and parts of Africa (Nigeria, Ghana, etc.)

If you're in India: Email support@promicsedge.com—your order must be placed via email.

Generally Allowed

Kits can be shipped from most other countries as long as packaging and labeling follow safety guidelines. This includes:

United States, Canada, United Kingdom, European Union, Japan, Australia, New Zealand, Mexico, Argentina, Chile, and many others.

Not sure about your client's country? Check with the local courier or customs office, or contact us and we'll help.

Note: Rules can change. We recommend reviewing the most current guidance from Genohub Global Post Advisory.