Countries Ineligible for Return Labels

Still wondering if your client can request a return label? If you have any questions, please email support@selfdecode.com.

While we can still dispatch our kits to the listed countries, we are regrettably unable to generate prepaid return labels for these destinations.

Customers will be required to purchase their own return labels from their preferred courier service at their own expense. Shipping costs have been prorated to account for the absence of a prepaid return label.

List of countries ineligible for prepaid return labels:

Bosnia and Herzegovina
Brazil
Bulgaria
Chile
China
Colombia
Côte d’Ivoire
Cyprus
Estonia
France
Ghana
Greece
Hong Kong
India
Indonesia
Israel
Japan
Kazakhstan
Kuwait
Luxembourg
Malaysia
Mexico
Monaco
New Zealand
Nigeria
Norway
Philippines
Portugal
Qatar
Romania
Saudi Arabia
Serbia
Singapore
Slovakia
South Africa
Switzerland
Thailand
Turkey
United Arab Emirates
United Kingdom

Addresses to return your kit to

If you are returning a sample from within the European Union (ex: Czechia, Estonia, Luxembourg, etc.), please return the kit to this address:

Eurofins Genomics Europe Genotyping A/S
Attn: Caecilie Martina Mink
Smedeskovvej 55
8464 Galten
Denmark
Tel: +45 26864360

If you are returning a sample from outside the European Union (ex: Canada, NZ, South Africa, UAE etc.), please return the kit to this address:

Eurofins Genomics Europe,
Jenan Alhasabi
Units 2 & 3, Java Park
Bradbourne Drive, Tilbrook
Milton Keynes MK7 8AT
UK
(tel. +44 07552584125)

If you are returning a sample from Mexico or Brazil, please return the kit to this address:

Clinical Accessioning
1445 N Loop W, Suite 820
Houston, TX 77008

Please choose the "tracked" option so you can monitor your client's kit progress back to us.

We do not accept "cash on delivery" (COD) deliveries. COD deliveries will be rejected and returned to you by the courier.

This list is subject to change. Please refer back to this article or email us at support@selfdecode.com for the most up-to-date list.

Recommended Couriers

UPS, FedEx, and DHL are all reliable couriers.

We've had customers in Saudi Arabia successfully use Aramex.

Are there any international shipping restrictions I should be aware of?

Some countries restrict or prohibit the export of used DNA swabs. Here’s what you need to know:

❌ Shipping Not Allowed

Unfortunately, due to government regulations, you are now allowed to ship DNA samples out of the following countries at all:

China, Russia, Belarus, Kazakhstan, Armenia, Kyrgyzstan, North Korea, South Korea, Afghanistan, and any other countries whose postal systems do not accept biologics, effectively barring export.

⚠️ Shipping Allowed Only With Special Permits or Authorizations

If you’re in one of these countries, you may need government or health authority approval to ship your kit:

Brazil, India, Turkey, Saudi Arabia, UAE, Iran, Iraq, South Africa, Kenya, and other parts of Africa (e.g., Nigeria, Ghana).

For India, please email support@selfdecode.com. The order needs to be placed via email.

✅ Generally Allowed

Kits can be shipped from most other countries as long as the packaging and labeling follow safety guidelines. This includes:

United States, Canada, United Kingdom, European Union, Japan, Australia, New Zealand, Mexico, Argentina, Chile, and many others.

If you're unsure about your country's rules, please check with your local courier or customs office, or contact us and we’ll help guide you!

Note: Rules can change. We recommend reviewing the most current guidance here: Genohub Global Post Advisory