SelfDecode Consultation Options
At SelfDecode, our mission is to make genetic insights clear, practical, and empowering. While our platform provides in-depth reports and personalized recommendations, some members want additional one-on-one guidance to better understand their results and apply them to their health goals.
To support this, we offer personalized consultation options designed to meet different needs and levels of support.
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Consultation Options At A Glance
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60-Minute Genetics + Labs Consultation | Monthly Consultation Subscription |
|---|---|---|
| Format | One-time | Ongoing subscription |
| Session Length | 60 minutes | 60 minutes/month |
| Focus | Review + clarification | Ongoing strategy + support |
| Best For | Specific questions | Long-term guidance |
60-Minute Genetics + Labs Consultation
This one-time, 60-minute session is ideal if you want dedicated time to review and clarify your results.
During this 1:1 consultation, you can:
- Review your SelfDecode DNA Reports
- Go over bloodwork results
- Discuss recommendations, insights, and key findings
- Ask targeted questions related to your health goals
This option is best for members who want focused guidance without an ongoing commitment.
Monthly Consultation Subscription
For ongoing, in-depth support, the Monthly Consultation Subscription offers a more comprehensive approach.
With this option, you’ll:
- Meet with a health coach for an hour each month
- Focus on specific health concerns or areas of interest over time
- Explore your genetic data alongside health history, labs, and progress
- Receive continued guidance as your questions and priorities evolve
This is a great choice for members who want regular support and deeper, long-term insight.
Monthly Consultation Subscription FAQs
What if I’m already a SelfDecode member?
The Monthly Consultation Subscription will replace your current plan and you’ll still have access to all your current reports, data, and features. You may choose to downgrade your plan at any time, at which point you will be returned to your previous subscription level.
What is included with the Monthly Consultation plan?
The Monthly Consultation plan membership includes:
- One hour-long virtual consultation session with your dedicated coach every month
- Personalized plans to meet your health goals
- Unlimited messaging and support
- Check-ins with your coaching team
- Full access to the SelfDecode platform
- 1500+ personalized genetic reports
- 600+ personalized genetic blog posts
- Searchable SNP & gene database of 200 million variants
- Lab analyzer and tracker
What’s not included in my monthly membership?
DNA, lab tests, supplements, and other health care services outside of what is specified above (e.g. urgent care, MRIs, x-rays) are not included in the monthly membership plan.
How do I cancel my plan?
You have the option to cancel your plan completely or downgrade to an annual SelfDecode membership. Just reach out to us and request a cancellation. We will process one final monthly fee per your billing cycle after requesting cancellation and you will have access to SelfDecode services through that billing period.
What does “unlimited messaging” mean?
You’ll be able to send secure messages to your care team any time you want through the client portal. You should receive a response from your team within 72 hours, but usually sooner.
What if I'm waiting for my DNA results to come back?
While you wait on your DNA test results, your coach will go over other important factors that impact your health, such as lifestyle risks, recent lab test results, or family history. You'll also work on setting goals and preparing to understand your genetic test results.
What if I have an extensive health history to review?
Each month includes a one-hour consultation and up to one hour of health data material review by your coach. If you require a more extensive review of health data materials (bloodwork history, supplementation history, etc.), then you may add Extra Consultation Analysis for a $50 fee as desired.
What conditions/symptoms are not eligible for the program?
Please seek immediate medical help if you are experiencing any of the following:
- Experiencing the "Worst headache of my life"
- A fever lasting 7-10 days
- A fever with a stiff neck
- A chronically elevated heartbeat of > 100 beats per minute with palpitations
- A respiratory rate < 8 or >30 with shortness of breath, feeling dizzy or lightheaded
- A blood pressure ≥ 180/120
- New seizure and/or loss of consciousness
- New stroke
- Blood in urine without having seen a specialist or ER
- Acute sign of blood clots (swollen, painful, tight lower leg)
- Acute infection that requires medical intervention (cellulitis, pneumonia, etc)
- Suicidality/suicide attempts
- Anaphylaxis (severe, whole-body allergic reaction)
- Coughing up blood with chest pain
- Cancer diagnosis without care from an oncologist
- Presence of new sensory, motor, speech, and vision deficits suggestive of an underlying neurological problem.
- A blood Glucose Level <40 mg/DL or >500 mg/DL without care from an endocrinologist
If you have experienced any of the previous symptoms and desire to do a consult, you will have to confirm you are seeing a medical professional who is managing that aspect of your health care.
Can we go over DNA reports from another company?
Yes, but please note that there is a $50 add-on fee for analyzing another company's genetic reports. (This is NOT referring to whether you uploaded a DNA file from another service like 23andMe to SelfDecode. It's referring to reviewing the reports of another company.)
What is the no-show/cancellation policy for the Monthly Consultation Subscription?
Please email our staff at consults@selfdecode.com if you are running late, cannot make your appointment, or need to reschedule at least 24 hours in advance of your appointment. If 24 hours notice is not given, a partial fee (50% of your consultation price) will be charged.
Members are allowed a total of two rescheduling requests during their enrolment in the program. If this limit is exceeded, and a third rescheduling attempt is made, that particular appointment with be forfeited.
A "no show" is someone who misses an appointment without cancelling it at least 24 hours in advance.
- After 15 minutes, if you are not present at your appointment, you are considered a "no-show".
- The 1st "no show" instance prompts a reschedule of the appointment.
- The 2nd "no show" instance results in a loss of the visit with no full or partial refunds.
Working With Your Healthcare Provider
We encourage you to share your SelfDecode insights with your healthcare provider. Your primary care physician can help integrate your genetic insights into your overall healthcare plan.
A SelfDecode Practitioner Directory is coming soon. In the meantime, please email support@selfdecode.com to check availability.
Whether you’re looking for a one-time review of your results or ongoing personalized guidance, we’re here to support you on your journey toward more informed health decisions.
✨ Want even more out of SelfDecode? ✨
We'd highly recommend our Ultimate Bundle for even more insights. This includes all of the premium reports that you haven't yet unlocked in one easy purchase (at a discount!):
Purchase right from your dashboard.
Email support@selfdecode.com for sample reports or questions! 🚀
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💡 Ask Decody anything—from understanding your reports to exploring new health insights.
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