What is the refund policy for Lab Shop orders?

This refund policy is for our Lab Shop, not for DNA kit orders. DNA kits are non-refundable. 

If a cancellation is requested within 7 days of the order being generated the refund is fully granted as long as it is within the same calendar month that the order was generated. If it is more than seven days and still inside the calendar month in which the order was generated, a $15 fee is applied and a partial refund is granted. If a cancellation is requested outside of the calendar month in which the order was generated a credit may be applied at the discretion of SelfDecode with a $15 fee applied.

Please contact us at support@selfdecode.com to see if you are eligible for a refund on your Lab Shop order.

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