What is the refund policy for Lab Shop orders?

In the event of order cancellation within 7 days of its placement or creation, inclusive of weekends and holidays, contingent upon no specimen having been drawn, an administrative fee of $5.00 shall be deducted from any refunded or returned amount.

If an order is cancelled more than 7 days of its creation or placement, inclusive of weekends and holidays, conditioned upon no specimen having been drawn, there is the option to request a partial refund, subject to a mandatory administrative fee of $12.00.

No refund shall be issued if services have been utilized, indicating that a specimen has been drawn.

Refund requests initiated outside the month in which the order was placed will be automatically declined. There are no partial or full refunds.

Please contact us at support@selfdecode.com to see if you are eligible for a refund on your Lab Shop order.