I can't register my kit

We are truly sorry that you are experiencing this problem! First, check to make sure you aren't entering any spaces into the text box and ensure you're entering zeros instead of any letter Os. (We know it can be a bit tricky to tell the difference on those tubes!)

If you are still having issues with registering your DNA kit, please email the barcode on your tube to support@selfdecode.com and let us know what's going on. We'll be happy to get your kit registered for you!

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