30-Day Money-Back Guarantee

Our 30-day money-back guarantee applies only to the subscription portion of your purchase. You can cancel your subscription within 30 days and receive a refund for the subscription fees.

What's not refundable

  • Premium reports are non-refundable.
  • DNA kits are non-refundable. If you cancel your subscription within 30 days, the cost of the DNA kit and shipping fees are not refundable.
  • This policy lets you try the subscription service risk-free, while the physical kit cost is excluded from refunds.

A 10% processing fee is applied to all refunds.

If you need help with a cancellation or have further questions about the policy, please contact our support team at support@selfdecode.com.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.