Monthly Consultation FAQ

What if I’m already a SelfDecode member?

The Monthly Consultation plan will replace your current plan and you’ll still have access to all your current reports, data, and features. You may choose to downgrade your plan at any time, at which point you will be returned to your previous subscription level.

What is included with the Monthly Consultation plan?

The Monthly Consultation plan membership includes:

• One hour-long virtual consultation session with your dedicated coach every month
• Personalized plans to meet your health goals
• Unlimited messaging and support
• Check-ins with your coaching team
• Full access to the SelfDecode platform
• 1000+ personalized genetic reports
• 600+ personalized genetic blog posts
• Searchable SNP & gene database of 200 million variants
• Lab analyzer and tracker
• Access to advanced testing for labs, hormones, genetics, and more.

What’s not included in my monthly membership?

DNA, lab tests, supplements, and other health care services outside of what is specified above (e.g. urgent care, MRIs, x-rays) are not included in the monthly membership plan.

How do I cancel my plan?

You have the option to cancel your plan completely or downgrade to an annual SelfDecode membership. Just reach out to us and request a cancellation. We will process one final monthly fee per your billing cycle after requesting cancellation and you will have access to SelfDecode services through that billing period.

What does “unlimited messaging” mean?

You’ll be able to send secure messages to your care team any time you want through the client portal. You should receive a response from your team within 72 hours, but usually sooner.

What if I'm waiting for my DNA results to come back?

While you wait on your genetic test results, your coach will go over other important factors that impact your health, such as lifestyle risks, recent lab test results, or family history. You'll also work on setting goals and preparing to understand your genetic test results. 

What if I have an extensive health history to review?

Each month includes a one-hour consultation and up to one hour of health data material review by your coach. If you require a more extensive review of health data materials (bloodwork history, supplementation history, etc.), then you may add Extra Consultation Analysis for a $50 fee as desired.

What conditions/symptoms are not eligible for the program?

Please seek immediate medical help if you are experiencing any of the following:

• Experiencing the "Worst headache of my life"
• A fever lasting 7-10 days
• A fever with a stiff neck
• A chronically elevated heartbeat of > 100 beats per minute with palpitations
• A respiratory rate < 8 or >30 with shortness of breath, feeling dizzy or lightheaded
• A blood pressure ≥ 180/120
• New seizure and/or loss of consciousness
• New stroke
• Blood in urine without having seen a specialist or ER
• Acute sign of blood clots (swollen, painful, tight lower leg)
• Acute infection that requires medical intervention (cellulitis, pneumonia, etc)
• Suicidality/suicide attempts
• Anaphylaxis (severe, whole-body allergic reaction)
• Coughing up blood with chest pain
• Cancer diagnosis without care from an oncologist
• Presence of new sensory, motor, speech, and vision deficits suggestive of an underlying neurological problem.
• A blood Glucose Level <40 mg/DL or >500 mg/DL without care from an endocrinologist

If you have experienced any of the previous symptoms and desire to do a consult, you will have to confirm you are seeing a medical professional who is managing that aspect of your health care.

Can we go over DNA reports from another company?

Yes, but please note that there is a $50 add-on fee for analyzing another company's genetic reports. (This is NOT referring to whether you uploaded a DNA file from another service like 23andMe to SelfDecode. It's referring to reviewing the reports of another company.)