How to Upload a 3rd-Party DNA File for Your Client

If a client already has a raw DNA file and does not need a kit, you can upload their file when creating their profile. Note that some reports are not available with third-party files.

How to add a client and upload their file

  1. Click Add Client from your main dashboard.

  2. Choose the reports you want to unlock for that client. Reports marked with an asterisk (*) require a PromicsEdge DNA file and are not available with third-party files.

  3. Under the DNA Analysis section, select Register a pre-ordered dna kit or send a wgs kit or upload a file, or skip. Then, select Upload or Skip DNA File:

  4. After you create the client, they appear on your dashboard. In the DNA file column, click the dropdown arrow next to Missing and select Upload DNA file.

After a successful upload, the status changes to Scanning. File scanning may take a couple of hours. Once complete, the status changes to Active and you can access all purchased reports for that client.

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