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FAQs

  • What other companies do you accept DNA files from?
  • Do You Ship to My Country?
  • How Long Does it Take to Receive my DNA Results?​
  • I already have a DNA file, should I purchase a test from you?
  • What does the SelfDecode Lifetime Plan Include?
  • Can SelfDecode Diagnose Me?
  • Why Does my Report say "No Data Available" for Some SNPs?
  • I forgot to register my test kit!
  • Do you Sell My Data?
  • What File Formats does SelfDecode accept?
  • Where Can I Find Referral Discounts for My Friends & Family?
  • Where Can I Find Professionals to Help Interpret my Genes?​
  • Do We Analyze Whole Genome Sequencing Files?​
  • Do you provide individual consultations?
  • What happens if I order a kit outside the US and it gets stuck at customs?
  • Do We Accept Guest Posts?
  • Can I add another DNA file to my account?

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