Why a Sale May Not Have Tracked

A sale may not track automatically to your affiliate link for a few common reasons. If you know a referral converted but the sale did not track, we can add the commission manually.

Why a sale may not track

1. The buyer did not click your link directly before purchasing. Tracking relies on a cookie set when someone clicks your link. If they reached SelfDecode another way (typed the URL, used a bookmark, or clicked a different link), the cookie is not set.
2. Cookies were blocked or cleared. A strict privacy browser, an ad blocker, or cleared cookies between clicking and purchasing can prevent the tracking cookie from carrying through.
3. The purchase happened on a different device or browser. Cookies are device- and browser-specific. If someone clicked your link on mobile but purchased on desktop (or vice versa), the sale will not track back to you automatically.
4. The 90-day cookie window had passed. The tracking cookie lasts 90 days from the click. Purchases made after that window will not attribute to your link.

What to do if a sale did not track

If you know someone purchased through your recommendation, email the address they used at checkout to affiliates@selfdecode.com and we will add the commission manually.

Going forward, encourage referrals to click your link right before they are ready to purchase, or let us know once a referral converts so we can verify it tracked correctly.