Welcome To PromicsEdge Lite

PromicsEdge Lite is a pay-per-report platform for practitioners and B2B partners. This page is your onboarding hub: it explains what Lite is, shows you how to sign up and use the platform, and tells you how billing works.

Tip: Bookmark this page and come back any time you need help.

In this guide, you'll find:

An explanation of what PromicsEdge Lite is
A video showing you how to sign up
A video showing you how to use the platform
Options for contacting support

What is PromicsEdge Lite?

PromicsEdge Lite is a flexible, pay-per-report solution designed for practitioners and B2B partners. It lets you:

Order reports à la carte
Upload DNA files or order kits
Customize reports with optional white-labeling
Receive monthly invoices instead of paying per transaction

See the full list of reports and features in the reports and features summary. All reports are available for purchase.

Sign up at promicsedge.com/lite by entering your email address, agreeing to the Terms of Service, and clicking Get PromicsEdge Lite. We'll email you with more information.
Read the email carefully and reply to confirm you understand the billing flow and pricing.
Once you reply, our team sets up your account within 2–3 business days.

Email support@promicsedge.com with any questions.

How To Use the Platform

If you have any questions, email support@promicsedge.com.

How Does Billing Work?

You receive a monthly invoice from our team. Book a call with your Practitioner Manager using the instructions in the email you receive after signing up.

For pricing, see PromicsEdge Lite Pricing.

FAQs

How much does it cost?

See PromicsEdge Lite Pricing for full details.

Can I white label the reports?

Yes. White-labeling is available but must be unlocked manually at a per-report price.

Is there a subscription or contract?

No. It's a pay-as-you-go platform with optional upfront credits.

Can I use my own DNA files?

Yes, and using your own DNA files costs up to 50% less than ordering a DNA kit.

How is pricing structured?

Pricing uses a base price plus markup model rather than fixed discounts.

More FAQ

1. Using just the raw data in your own product: Yes, ordering kits and genotyping only and using the raw data files for your own product is allowed. Purchasing our reports is optional.

2. Emails and consent for Created Clients: Created Clients don’t have their own SelfDecode account, so they don’t log in or see anything on the platform. You manage them from your dashboard. We also don't send them any notifications or consent forms, so you can manage the consent yourself.

3. Pseudonyms instead of full names: Yes, you can register clients with a customer ID or pseudonym instead of their full name..

4. Branding and volume: There is an unbranded kit option. No SelfDecode branding appears on the box or return label. Custom kit branding is reserved for B2B parners who order at least 1,000 kits in advance.

5. API for raw data: API access is available only to B2B partners as well.

6. Shipping costs: For drop-shipping a single kit, the cost for the US is $20, both ways. Please ask the support team for exact price quotes for other countries.

7. Lab certificates: Our US and EU labs hold the CLIA/CAP & ISO 15189 certificates respectively, among others.

8. GDPR and data storage: For non-US customers, personal and genetic data is stored in a data center in Frankfurt, Germany, and personally identifiable information is not transferred outside the EU. We do offer a DPA under GDPR. For US customers, we follow the HIPAA framework, store the data strictly within the US, and offer a DPA as well.

9. Same & Data Deletion: Yes, data can be deleted on request. We complete permanent deletion within 30 days. Labs store the samples for at least 3 months, but sample destruction can also be done on request.

10. Volume pricing: Volume discounts are available only for our reports. Please contact us to get a quote. We do not offer volume pricing for just the DNA kits & genotyping.

Got Questions?

Email support@promicsedge.com.