My Report Isn’t Showing After I Purchased It

If you have already purchased a report and your DNA file has been processed, but the report still doesn't appear under My Results, you do not need to buy it again. Your purchase is intact.

The usual cause is that your DNA file and your report purchase were not linked automatically. This happens when the kit and the report were bought in separate orders — the report can't generate until the two are connected, and connecting them is something our team does for you.

First, one quick check

Log in at selfdecode.com/shop/login and open My Results. A report can take a few hours to generate after a DNA file finishes processing, so if your file completed very recently, give it a little time and refresh the page.

If it's been longer than that, or the report still isn't there

Let us know here and our team will link it for you. There is nothing you need to fix on your end, and no new kit or sample is needed — the results appear as soon as the file and the report are connected.

Once it's linked

Any further reports you buy while signed in to the same Report Shop account attach to

your DNA file automatically and are viewable right away.