How to Log In to Your Report Shop Account

Your Report Shop account lives at selfdecode.com/shop/login.

The Report Shop and the main SelfDecode site are separate accounts. They have separate logins and are not connected. Report Shop sign-in details will not work on the main site, and main-site details will not work here — even if you used the same email address for both.

Are you a SelfDecode subscriber?

If you have a SelfDecode subscription, your account is not here. Sign in at selfdecode.com/app instead. Subscriptions, bundles, the Labs Analyzer and AI Hyperintelligence all live on the main platform, and that account is supported separately from the Report Shop.

Forgot your password?

Go to selfdecode.com/shop/login and select Forgot Password. We will email you a reset link. Use the Report Shop login page for this, not the main site’s.

Your email is not recognized

This usually means one of three things:

  • The order was placed as a guest, so no account was created yet. Registering your DNA kit creates the account.
  • The order was placed under a different email address — check any other addresses you use, and search your inbox for your order confirmation.
  • There is a typo in the email on the account.

Email support@selfdecode.com and we can look it up and correct it. It helps if you include your order number.

Changing the email address on your account

Email support@selfdecode.com with your current email address, the new one you would like to use, and your name. Your password stays the same. Mention that it is a Report Shop account, since the Report Shop and the main platform are separate systems.

Still need help?

Get in touch and we’ll pick it up from there. Our team is around seven days a week, and most messages get a reply within a few hours.

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